Engineering Delivery Manager II

Work you'll do

As an Engineering Delivery Manager II - Engineering and Product on the AI & Engineering team, you will be responsible for:

• Leading production support operations by developing functional and technical knowledge of supported applications
• Analyzing incident and issue trends to identify opportunities for automation and operational improvement
• Performing production deployments and coordinating service restoration activities
• Managing ticket queues, monitoring service level agreement adherence, and implementing support enhancements
• Communicating status, risks, and escalations to engagement leadership, project team members, and functional and technical stakeholders

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated and verticalized sector solutions across software, data, artificial intelligence, network, and hybrid cloud infrastructure. Our teams help clients modernize technology and data platforms, strengthen mission-critical operations, and enable business advantage through engineering-led transformation. We tailor our delivery models to align to each client's objectives, environment, and operational needs

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or another information technology discipline; or equivalent experience
• 7+ years of experience with Java and Spring Boot
• Experience working in Agile/Dev Ops, Agile/Scrum, or both environments
• Experience using information technology service management tools
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

• Experience supporting Java and Spring Boot applications in production environments
• Experience performing production deployments and service restoration activities
• Experience analyzing incident trends and implementing automation or process improvements
• Experience managing ticket queues and service level agreement metrics
• Experience communicating technical status, risks, and escalations to leadership and cross-functional stakeholders