IT Support Operations Manager
Listed on 2026-08-13
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IT/Tech
IT Support, Systems Administrator
IT Support Operations Manager
Only current UGA Employees will be considered for this position.
Posting DetailsPosting Number: S15578P
Working Title:
IT Support Operations Manager
Department: FMD-Admin-IT General
About the University of Georgia:
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.
The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
Employment Type:
Employee Benefits Eligibility
Benefits Eligible:
Full/Part time Full Time
Work Schedule:
Additional Schedule Information Monday-Friday, 8:00 AM-5:00 PM
Some night and/or weekend work may be required to meet the needs of the organization.
Advertised Salary: 68-73K, Commensurate with Experience
Posting Date: 08/10/2026
Open until filled. No Closing Date: 08/17/2026
Proposed Starting Date: 09/01/2026
Special Instructions to Applicants:
Only current UGA Employees will be considered for this position.
Location of Vacancy:
Athens Area
EEO Policy Statement:
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).
USG Core Values Statement:
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.
More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.
Position SummaryThe IT Support Operations Manager manages and optimizes IT support and business operations, with primary responsibility for Tier 1 help desk leadership, project delivery, and continuous operational improvement. This role recruits, schedules, trains, and mentors help desk staff and student employees; delivers and coordinates Tier 1 support by prioritizing, assigning, and escalating tickets; and maintains key access controls, including password vault administration.
The position also leads and supports major IT initiatives (migrations, deployments, and integrations), develops training and documentation resources, and serves as a strategic liaison among IT, business units, vendors, and stakeholders to ensure clear communication and successful outcomes. In addition, the role oversees procurement and administrative operations—including UGAMart requisitions and compliance, asset and inventory management, hardware lifecycle planning, renewal tracking, and budget support—driving operational excellence and a strong customer experience through standardization, accountability, and continuous improvement.
Skills, Abilities and/or Competencies
- Expertise in operations, procurement, and asset management.
- Strong leadership, mentorship, and training abilities.
- Advanced project management and cross-functional coordination.
- Excellent communication, documentation, and stakeholder…
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