Senior Business Analyst – Workflow Configuration
Job in
Richmond, Madison County, Kentucky, 40476, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
- Analyze high-level business requirements and translate them into technical specifications
- Implement solutions into the WI Workflow Automation platform
- Capture requirements, document use cases, write acceptance criteria, and convey the ideal user experience
- Drive the composition, build, and delivery of workflow and process solutions for Workplace Investing customers
- Collect and document requirements with business partners
- Coordinate delivery of capabilities to users
- Collaborate with teams across geographical regions and time zones
- Identify and solve complicated issues, turning them into intuitive solutions
- Build and maintain relationships with team members, users, customers, and collaborators
- Translate product strategy into executable product requirements
- Document user scenarios, use cases, and expected user experience
- Define use cases, user flows, user personas, and other solution-development artifacts
- Maintain the product backlog and facilitate business partner prioritization sessions
- Manage timeline and delivery expectations
- Work with various teams to drive testing, implementation, and delivery of capabilities and services
- Bachelor’s degree or equivalent work experience preferred
- 4–5 years’ experience in technology / digital products
- Experience eliciting customer/user requirements
- Experience crafting use cases and writing user stories
- Experience facilitating requirements-capture sessions with customers, users, internal teams, and business partners
- Experience with software systems with a large customer base
- Experience with projects having a multi-regional footprint and high impact
- Experience with JIRA and XTRAC applications preferred
- Experience with configuration, workflow, and BPM (Business Process Management) is a plus
- Outstanding project management skills
- Ability to prioritize effectively and solve problems analytically
- Ability to work independently and collaboratively
- Flexibility and adaptability
- Strong attention to detail
- Understanding of operational objectives and ability to translate them into efficient solutions
- Fidelity will not provide immigration sponsorship for this position
- Must meet applicable regulatory and criminal-history requirements
Demonstrates expertise in analyzing business requirements and translating them into technical specifications, with a strong focus on workflow automation and user experience. Proficient in project management, requirements elicitation, and collaboration across diverse teams to deliver impactful solutions.
Highest-signal resume keywords- Requirements Elicitation
- Use Case Development
- Project Management
- JIRA Experience
- Workflow Automation
- Business Process Management
- Technical Specifications
- User Stories
- Acceptance Criteria
- User Flows
- User Personas
- Requirements Documentation
- Solution Development
- Multi-Regional Project Experience
- Operational Objectives Translation
- Problem Solving
- Attention to Detail
- Flexibility
- Collaboration
- Independence
- Workflow Automation
- Digital Products
- Customer Requirements
- User Experience
- Project Delivery
- JIRA
- XTRAC
Position Requirements
10+ Years
work experience
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