Senior Network Engineer, VoIP

• • Design, implement, optimize, support, and strategically evolve the enterprise voice and collaboration environment
• • Deploy complex VoIP network configurations for on-premise or cloud-based networks
• • Assist in developing playbooks for network systems and integrating new systems and tools
• • Develop and maintain scripts to facilitate network administration and automate repetitive processes
• • Architect and engineer enterprise VoIP and Unified Communications solutions, including CUCM, UCCX, and Voice Gateway
• • Design complex dial plans, partitions, Calling Search Spaces, translation patterns, and route patterns
• • Serve as the primary escalation point for complex voice network issues
• • Analyze packet captures and SIP signaling to resolve jitter, latency, and call-routing failures
• • Monitor network performance, identify improvement areas, and implement performance tuning
• • Identify issue trends and determine root causes to reduce future incidents
• • Analyze and interpret traffic and service utilization on VoIP network connections
• • Participate in Private SaaS, Edge Computing, and advanced cloud capability initiatives
• • Analyze alternative hardware, platforms, and technologies for network infrastructure
• • Partner with Network Engineering, Cybersecurity, Infrastructure, Cloud, Application Development, OT, and business stakeholders
• • Participate in architectural reviews, technology evaluations, modernization initiatives, and roadmap planning
• • Create and maintain technical documentation, lead cross-functional discussions, and mentor engineers

• Bachelor's degree in Information Technology, related field, or equivalent experience preferred
• Five (5) or more years of relevant experience required
• Cisco Certified Voice Professional (CCVP) or equivalent certifications preferred
• Experience leading site surveys, capacity planning, end user requirement analysis, and physical/logical deployment of VoIP hardware and software preferred
• Experience migrating legacy TDM/PBX systems to modern VoIP architecture preferred
• Experience planning and executing major system upgrades, patches, firmware updates, and database replication health checks across publisher and subscriber nodes preferred
• Experience with enterprise-scale data centers, network topologies, and architectures preferred
• Experience with RTP and media concepts, SDP, codecs (G.711, G.729, Opus, DTMF), secure signaling (TLS/mTLS, SRTP) preferred
• Deep understanding of routing, switching, Quality of Service, traffic engineering, filtering, and tuning highly preferred
• Exposure to Ansible and Python scripting preferred
• Experience with Wireshark and call analysis platforms preferred

Demonstrates expertise in designing and implementing enterprise VoIP and Unified Communications solutions, with a strong focus on network performance optimization and troubleshooting. Proficient in scripting for network administration and collaborating with cross-functional teams to drive technology evaluations and modernization initiatives.

• VoIP Network Configuration
• Cisco Unified Communications Manager (CUCM)
• Packet Capture Analysis
• SIP Signaling
• Cisco Certified Voice Professional (CCVP)

• VoIP Architecture
• Network Administration Scripting
• Dial Plan Design
• Traffic Engineering
• Quality of Service (QoS)
• RTP and Media Concepts
• Database Replication Health Checks
• Legacy TDM/PBX Migration
• Performance Tuning
• Network Topologies

• Mentoring
• Cross-Functional Collaboration
• Problem Solving

• Cisco Certified Voice Professional (CCVP)

• Unified Communications
• Cloud-Based Networks
• Private SaaS
• Edge Computing
• Network Performance Monitoring

• Wireshark
• Ansible
• Python
• Call Analysis Platforms