Field Service Specialist

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite. As a Field Service Specialist, you'll join a global team of specialists that are crucial to ensure Waters’ legendary service for our customers who utilize our scientific instrumentation and software. In this role, you'll provide technical expertise on Waters’ product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories across industries including Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government.

Waters is seeking a highly skilled, motivated and customer focused individual to join our renowned Field Services Organization in the Columbus, OH area.

• Installation, performance maintenance, troubleshooting and support Waters’ product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow-up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team to identify future business development opportunities and needs for service contracts
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

• Education:
  
  BS/BA in Chemistry or Biology, engineering or other science related field is desired; will also consider applications with equivalent experience, training and education

• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Valid Driver’s License in good standing is required
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Overnight travel as required including international travel for training

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Waters Corporation (NYSE:

WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.

Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time. Diversity and inclusion are fundamental to our core values at Waters Corporation.

Chromatography, Management, Field Manager, Service, Mass Spectroscopy