SBA Closing Manager, Small Business

GENERAL FUNCTION

The SBA Closing Manager, Small Business, leads a team of closing officers with responsibility to manage borrowers through the loan process from closing to funding. Implements execution strategies related to productivity efficiencies and profitability initiatives that optimize revenue performance and exceed revenue goals. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.

Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Leads a high-performing team of specialists with responsibility for revenue performance
• Implements and executes on strategic priorities to enhance revenue performance through productivity and efficiency enhancements
• Creates process development and implementation strategies to efficiently manage a borrower from closing to funding, including tools, tracking, and process changes
• Measures, tracks, and adjusts performance against efficiency metrics; implements new initiatives in collaboration with stated goals
• Ensures strategies related to business objectives are in compliance with appropriate policies, laws and regulations as applicable
• Proactively manages production and efficiencies meeting credit and service quality level
• Develops cooperative relationships with key business partners to continually identify and implement improvements to increase productivity and improve efficiencies
• Participates in the development and recommendation of strategy, policy and practices
• Recruits and develops team members through coaching and training programs to retain, grow, and promote top performers

• Provide employees timely, candid and constructive performance feedback
• Develop employees to their fullest potential and provide challenging opportunities that enhance employee career growth
• Develop appropriate talent pool to ensure adequate bench strength & succession planning
• Recognize and reward employees for accomplishments

• Bachelor’s degree or equivalent work experience
• Experience leading high-performing teams in a fast-paced SBA lending environment, with deep working knowledge of SBA 7(a), 504, and Express loan programs
• Proven ability to adapt quickly, manage teams through organizational change, and build scalable closing processes in high-growth environments
• Demonstrated proficiency in SBA SOP guidelines, equity injection verification, lien perfection (UCC, mortgages), third-party report reviews, and core documentation like SBA Form 1919
• Operationally driven mindset with the ability to manage teams to processes and results
• Proven experience exceeding sales targets, implementing and managing processes in a changing environment
• Demonstrated experience hiring top talent, promoting top performers, and engaging team members
• History of collaborating with internal stakeholders to develop and implement programs and process
• Outstanding presentation, negotiation and closing skills with the ability to sell to decision-making levels
• Experience making data-driven decisions in a fast-paced environment while prioritizing to meet deadlines
• Prior experience in Sales, Finance, Commercial Real Estate, Practice Finance or Construction project management preferred
• Prior experience with CRM software preferred
• PC proficiency in Windows based software programs (Outlook, Word, Excel, PowerPoint)
• Must be able to work in a team environment with the ability to interact well, and in a positive manner with senior leaders
• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment

SBA Closing Manager, Small Business Total Base Pay Range 82,100. USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our…