Director of Operations

Director of Operations

Eastern Kentucky University

Director of Operations

Fulltime Administrator

External - minimum 7 days

77R100 - Student Life Auxiliaries

5R0000 - Student Success, Engage &Oppor

Richmond Campus

Driver

Exempt

Full Time (37.5 hrs per week ormore)

Exempt - G26

KTRS

Karen Peavler

The Director of Housing Operations is responsible for the strategic planning, implementation, and evaluation of a comprehensiveuniversity housing operation, with a primary focus on driving business innovation through data systems and . The incumbentprovides leadership for developing responsible, effective, andethical business practices while overseeing the daily operation ofthe operations portion of the housing portfolio. The Director of Operations works closely with the Director of Residence Life toensure all efforts of Housing & Residence Life are cohesive and efficient.

Actively serving as the leader of administration,facilities, and technology for the department, the Directorspearheads innovation across all housing operational functions.

This role leads facilitation and liaises with campus partners onadvanced systems configurations, workflow automations, andintegrations. Creating data-driven assessments and reports, the Director works to optimize occupancy, streamline central office processes, and inform institutional decision-making.

Master's degree in Student Personnel,Business, Finance, or related field is required.

-Three years of experience in developing, administering, and evaluating operations, preferably in Housing. The ability to supervise, motivate, and direct staff while providing organizational leadership.

• 45% - Data Assessment & System Administration Serves as the primary functional administrator within the department for Star Rez and other applicable university systems, leading strategic planning, oversight of best practices, user permissions, and moduleconfigurations. Develops, leads testing, implements, and maintains automated workflows within Star Rez to eliminate manualprocessing bottlenecks across all central office cycles. Liaises with system administrators to ensure data integrity across housing and applicable university systems.
  
  Ensure functional integrations and departmental usage of Star Rez and campus-wide systems, including Banner, Slate, Lenel, Transact, and communication channels. Directs the design and execution of online housingapplications, roommate matching, room selection, room changes, and housing forms, and any licenses modules, and configurations within
  
  StarRez while ensuring responsible data stewardship and adherence to data best practices. Leverages Star Rez and other Universitydata sources and tools to create custom reports to monitor, forecast, and optimize university occupancy and enrollment metrics. Directs the coordination of physical security and access controlswithin the residence halls, ensuring accurate access in accordance with Star Rez reservations mobile credentialing and security and camera systems.
  
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• 20% - Facilities, Maintenance, & Logistics Provides leadership oversight for facilities maintenance, furnishings, warehouse operations, and inventory management by utilizing WebTMA and other systems for maintenance and inventory. Evaluates and optimizes the digital work-order pipeline, ensuring seamless communication between residents, housing staff, and maintenance technicians through integrated platforms. Coordinates residencehall space management, renovation projects for space needs, and capital improvements. ()
• 10% - Financial Operations, P3 Oversight, & Budget Management Forecasts annual residence hall revenue and room rates, as well as evaluating and assessing fee assessment, revenue/expenditures, and financial auditing of records to ensure compliance with university standards and regulations. Assist with comprehensive oversight and leadership for the housing auxiliary budget operations, ensuring responsible, policy and procedure driven, effective, and ethical financial practices.
  
  Develops strategic plan for residence halls and facilities including a5-year master plan of building renovations and best practices for building new residence halls. ()
• 10% - Staff Leadership, Policy Development/Evaluation, Training, & Development Integrates operational data and Star Rez analytics to evaluate policy effectiveness, driving data-informed decisions to improve the student and staff experience. Establishes, evaluates, and updates all departmental policies, procedures, and SOPs, ensuring compliance with university, state, and federal regulations. This includes the annual assessment of various housing contracts and obtaining legal counsel approval of said contracts.
  
  Provides strategic direction and leadership for staff across operations including administration,…