Customer Success Manager

About 3E:

3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.

You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.

Join us and make an impact!

At 3E, we help customers realize lasting value from the products and services they rely on every day. We’re looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business.

In this role, you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. You’ll serve as a trusted advisor, guiding customers toward stronger usage, deeper engagement, and better business outcomes, while also identifying potential risks, supporting renewal readiness, and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness, enjoys working across multiple products, and is energized by helping customers succeed.

Success in this role means building strong, trusted relationships that lead to meaningful adoption, consistent engagement, and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts, maintaining a consistent and proactive engagement cadence, identifying and addressing risks before they impact retention, and ensuring customers view 3E as a strategic partner rather than just a vendor.

• Build trusted relationships with customer stakeholders across your assigned book of business
• Partner closely with your Account Manager to support renewals, retention, and growth opportunities
• Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively
• Execute customer success plans that align product value to each customer’s goals and priorities
• Conduct proactive outreach and regular customer meetings to maintain engagement and momentum
• Identify at‑risk accounts early by monitoring product usage, customer engagement, and feedback signals
• Develop and execute action plans to mitigate risk and improve customer outcomes
• Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience
• Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners
• Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery

• 2+ years of experience in Customer Success, Account Management, client services, or another customer‑facing role
• Experience in SaaS, technology, information services, or a similar environment
• Strong relationship‑building skills and the ability to establish credibility with a range of customer stakeholders
• A customer‑first mindset paired with strong business and commercial awareness
• Experience driving product adoption, engagement, and customer outcomes
• Ability to work cross‑functionally and collaborate effectively with Sales, Product, Support, and other internal teams
• Strong communication skills, with the ability to explain value clearly and confidently
• Comfort navigating ambiguity, shifting priorities, and a fast‑paced environment
• Ability to learn multiple products and become a strong generalist across a broad solution set

• Experience supporting renewals, retention, or expansion within a recurring‑revenue business
• Familiarity with customer success metrics such as NRR,…