Field Service Engineer, Reactionary Processing Machines

Title

TITLE:

Field Service Engineer FLSA:
Non-Exempt

UPDATED: 08/18/2025 DIVISION: DSS

• Must live in KY, IN, OH, TN. and be willing to travel 85%+***

Customer Care Manager GRADE:

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize Krauss Maffei equipment.

• Systematically and efficiently analyze, troubleshoot, and restore function to Krauss Maffei equipment.
• Commission Krauss Maffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of Krauss Maffei equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.

• Lives our Values, Customer Focused, Collaborates – Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience. Treats fellow coworkers and customers with respect during conversations and interaction with each other. Follows up with customer to ensure satisfaction before departing jobsite. Shares information with others. Encourages unity rather than "us vs. them" thinking in self and others.
• Self-Development and Situational Adaptability – Works with manager and team to ensure success on the job by having necessary tools, materials, training, and guidance to execute work safely and correctly. Maintains composure and patience when new opportunity presents itself and views those situations as chance to learn and grow. Takes initiative with manager to participate in, and is committed to, training programs.
• Maintains Decision Quality and Drives Results – Make decisions that build trust and open communication with customers and team. Knows when to act independently and when to elevate issues.

• Time Management
• Ability to work collaboratively with local and cross functional technical teams
• Effective verbal & written communication skills to support positive outcomes
• Practical competency in safe mechanical/electrical tool use (hand and torque wrenches, calipers, multimeter, power tools, air tools, hydraulic testing equipment)
• Ability to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts
• Basic knowledge of electrical components (High voltage 480V/220V, Low Voltage, fuses, relays, contractors, motors)
• Basic knowledge of PLC programming and function (Allen Bradley, Sigmatek, Siemens)
• Basic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, vacuum pumps)
• Basic knowledge of pneumatic conveying and troubleshooting (controls, actuators, or valves)

Reaction Process Molding:

• Ability to work collaboratively with local and cross functional technical teams during service visits and large-scale installations
• Ability to read chemical flow schematics, hydraulic flow schematics, electrical schematics as well as navigate OEM documentation.
• Understands equipment function:
  Able to identify equipment functional locations and state general equipment functions for RPM equipment (hydraulic presses, electrical presses, rotary conveyors, hydraulic unit, and robots)
• Understands function of and can troubleshoot E-Stop circuitry

This position has no supervisory responsibilities.

This job operates primarily at KM customer's sites, although some technical support may be provided from the home office as directed by management. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and forklifts. The noise level in the work environment can be loud. While on site, field…