Manager, Clinical Services

** Posting Date
** 12/16/2025731 Carnoustie DrSuite 201, San Antonio, Texas, 78258, United States of America
** General Purpose of the Job
*** Describe the primary purpose or scope of the job. What must be accomplished and why it is performed.
* The primary purpose of the Clinical Services Manager role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers. This involves conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.
** Essential

Duties & Responsibilities
*** In order of significance, list the essential functions and responsibilities of the position. Do not include duties that are performed infrequently or require minimal time. All other duties are accounted for in “Other Duties as Assigned” which must remain on all

Job Description s.
*** Safety Response & Readiness:
*** Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
* Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
** Coaching & Upskilling Clinic Teammates:
*** Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
* Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
* Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
** Clinical Outlier Support:
*** Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
* Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.
** Perform other duties as assigned.
**** Education and Requirements
*** Describe any required or preferred education and experience criteria (i.e. bachelor’s degree preferred, or management experience required).** + Education to commensurate with RN/LPN license or status as a Registered Dietitian  + Minimum 2 years (3 yrs. Preferred) Nephrology Experience  + Experience leading clinical function or managing nurses  + Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms  + Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively* + Bachelor’s degree in associated field  + Experience in CQI methodology and techniques  + Basic understanding of state and federal regulations and requirements
** Certificates, Licenses, and Registrations
*** List applicable certificates, licenses, and registrations required or preferred for this position*
* *
* Required:

**  + Current license as LPN or RN in state of practice  + Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
* ** Preferred:**  + Current CPR certification  + CNN or CSN, Bonet Certification within 2 years of employment
** Travel and Time Requirements
*** List the amount of travel required for this role and frequency of nights and weekends required to work.
** Regional travel up to 75% of the time
* Availability for evening and weekend work as needed
* On-site presence in facilities 3-4 days per week
** Additional Requirements
** Language

Skills:

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA/Reasonable Accommodations:
DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the…