Investigator IV

Date Posted: Jun 24, 2026
Final date to receive applications: 09/22/2026

Location: Richmond, TX – Richmond State Supported Living Center, 2100 Preston, Richmond

Functional

Title:

Investigator IV
Job Title: Investigator IV
Agency: Texas Health and Human Services Commission (HHSC)
Department: Incident Management
Posting Number: 18326
Salary Range: $4,263.16 – $6,779.25 per month (Salary Group TEXAS-B-20)
Shift: Day;
Additional

Shift: Days (First)
Telework: Not Eligible
Travel: Up to 10%
Full Time: Yes
Position Type: Regular, Non‑Exempt

• Serve as the SSLC’s Lead Investigator, coordinating investigations of unusual incidents, serious injuries, and allegations of resident abuse, neglect or exploitation (ANE).
• Follow incident‑management protocols, coordinate immediate actions, and report to Regulatory, HHSC State Office, and other agencies within required time frames.
• Conduct investigations: gather evidence, review video surveillance, interview witnesses and complainants, and collaborate with nursing, behavioral health, and habilitation staff.
• Evaluate, analyze, and summarize investigative findings; prepare concise investigative reports and present findings to supervisory staff.
• Provide oversight, coaching, on‑the‑job training, and mentoring to entry‑level investigative staff; develop and update investigative methods.
• Act as backup for the Incident Management Coordinator (IMC) or Director of Incident and Risk Management (DIRM); support coverage and business continuity.
• Participate in daily meetings, critical incident team (CIT) reviews, root‑cause analysis, and other committees; recommend improvements.
• Maintain primary contact relationships with external entities (Regulatory, law enforcement, OIG) to coordinate cases and ensure compliance with statutory standards.
• Track data for management reports, including trend analysis and high‑profile incident tracking; ensure accurate data entry and follow‑up.
• Assist with audits, inspections, and environmental or behavioral checks; provide feedback on procedures and practices.
• Provide support during emergency investigations on “on call” or rotating schedules; assist with disaster response and continuity of operations as needed.

• Attend work on a regular basis; work specific shift schedule and occasional rotating or overtime shifts per agency policy.
• Ensure rapid response to incident notifications, including contacting the on‑call administrator and initiating preliminary investigations.
• Review and approve investigative reports for compliance and accuracy; coach investigators on report writing.
• Coordinate data entry and maintain records in Unusual Incident Reporting (UIR) and other tracking systems.
• Serve on incident‑management and audit teams; provide input on policy, procedure, and regulatory compliance.
• Forward necessary information to external investigators and follow up on regulatory guidance and documentation.

• Knowledge of state and federal laws, ICF‑IID regulations, and policies related to State Supported Living Centers.
• Knowledge of investigative principles, techniques, and procedures.
• Computer skills – Word, Excel, Outlook, and electronic health/incident management systems.
• Interviewing and fact‑gathering skills; ability to search records and retrieve relevant information.
• Formulation of comprehensive investigative reports; skill in critical thinking, problem solving, and research.
• Effective written and oral communication; ability to convey findings and testify in hearings or court proceedings.
• Ability to manage emotions, collaborate with multidisciplinary staff, and direct assistance from other team members.
• Leadership and mentoring skills to train and supervise coworkers; capacity to develop investigative techniques and best practices.

• High school diploma or equivalent; four‑year college or university degree is preferred.
• Experience planning, coordinating, leading, or conducting investigations; quality assurance review experience is an asset.
• Experience writing detailed investigative reports.
• Minimum US citizenship or legal work status; successful background check, drug screening, and registry checks required.
• Ability to work weekends, holidays, overtime, and on call or rotating schedules.

• Applicants must pass a fingerprint criminal background check, pre‑employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS) and HHS List of Excluded Individuals/Entities (LEIE).
• Flexible work hours may be required, including overtime, weekends, and holidays.
• All applicants must be at least 18 years of age.

This position is open to all qualified candidates. HHSC is an equal opportunity employer.