Onsite Evening Concierge Part-time; Del Webb Sweetgrass

Role: Onsite Concierge

Location: Richmond, TX

Community: Del Webb Sweetgrass Homeowners Association

Pay Range: $17.00 - $20.00 per hour (depending on experience)

Job Type: Part-Time

Typical Schedule: Monday–Thursday: 5:30 PM–9:00 PM;
Friday: 5:30 PM–10:00 PM

Real Manage Elevated Onsite is a division of Real Manage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by incorporating the Best People, Best Technology, and Best Service reputation of Real Manage and its Cira Connect division. The Real Manage Elevated Onsite professional staff has decades of experience managing age‑restricted communities, luxury high‑rise condominiums, co‑ops, urban mixed‑use, and large‑scale single‑family developments with complex amenities.

Our focus is on customer service and lifestyle for the residents and the boards we serve—ensuring that the community receives the finest management in the industry.

Real Manage Elevated Onsite is a values‑based company with the following guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees, and company; mutual respect is the cornerstone for every Real Manage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing.

Join Real Manage Elevated Onsite’s fast‑growing team where energy, teamwork, innovation, and contribution are highly valued.

Real Manage has earned the prestigious Certified™ recognition from Great Place to Work
® and is a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their Real Manage experience.

Welcome to Del Webb Sweetgrass in Richmond, Texas! Our vibrant 55+ community offers a perfect blend of active living, beautiful amenities, and friendly neighbors. Life here is about more than just where you live—it’s about how you live. Our community amenities are designed to support an active, social, and relaxed lifestyle, with spaces to connect with neighbors, stay active, and unwind.

Amenities include the Lakehouse (office and gathering space), community pools, fitness center, dog park, sport courts, putting green, and community parks.

The Onsite Concierge serves as the first point of contact for residents, guests, and vendors, creating a welcoming and professional environment while supporting the daily operations of the community. This role focuses on exceptional customer service, effective communication, and maintaining building standards, safety, and resident satisfaction.

• Manage the front desk and lobby area and maintain a constant presence at the front desk.
• Answer resident inquiries, telephone calls, and emails.
• Provide consistently prompt and friendly customer service by phone and in person.
• Provide information regarding community services and amenities.
• Administrate and maintain the Lost and Found program.

• Act as a community ambassador and be the face of Sweetgrass culture and customer service.
• Provide a consistently warm and friendly welcome to all residents and visitors.
• Welcome new residents and assist with community orientation.
• Prepare and distribute welcome materials and information packets.

• Maintain membership records, guest passes, and owner information.
• Process membership updates and account changes.
• Be comfortable providing answers to most questions and assist with any need.

• Issue access control devices and amenity passes.
• Monitor facility access and report suspicious activity.
• Enforce facility access policies and procedures.

• Register residents for events, classes, and activities.
• Collect payments and issue receipts.
• Maintain registration records.

• Coordinate room rentals and reservations.
• Process rental agreements and collect payments.
• Coordinate setup and teardown requirements.

• Process payments and maintain transaction records.
• Reconcile transactions in accordance with Association procedures.

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.