Onsite Concierge Part-time; Del Webb Sweetgrass

Job Details

Location:

Richmond, TX 77469;
Position Type:
Part Time;

Typical Schedule:

Monday-Thursday 5:30 PM-9:00 PM;
Friday 5:30 PM-10:00 PM.

The Onsite Concierge serves as the first point of contact for residents, guests, and vendors, creating a welcoming and professional environment while supporting the daily operations of the community. This role focuses on exceptional customer service, effective communication, and maintaining building standards, safety, and resident satisfaction.

• Manage the front desk and lobby area and maintain a constant presence.
• Answer resident inquiries, telephone calls, and emails.
• Provide consistent prompt and friendly customer service in person and by phone.
• Provide information regarding community services and amenities.
• Administrate and maintain Lost and Found program.
• Act as a community ambassador, welcoming residents and visitors.
• Assist new residents with community orientation and distribute welcome materials.
• Maintain membership records, guest passes, and owner information.
• Process membership updates and account changes.
• Issue access control devices and amenity passes; monitor access and report suspicious activity.
• Register residents for events, classes, and activities; collect payments and issue receipts.
• Coordinate room rentals and reservations, process agreements and payments, and arrange setup/tear‑down.
• Process payments and maintain transaction records; reconcile transactions per Association procedures.
• Assist with any other tasks as directed by the Board or supervisor.

• High school diploma or GED required.
• Minimum two years of customer service, administrative, hospitality, or related experience.
• Strong computer and communication skills.

• Experience in HOA, country club, recreation center, or hospitality environments.
• Experience with membership, reservation, or HOA software systems.

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (files, office supplies).
• Manual dexterity to operate computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

$17.00 to $20.00 per hour, depending on experience.

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Real Manage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.