Onsite Weekend Concierge Part-time; Del Webb Sweetgrass

Job Details

Location:

Richmond, TX 77469

Position Type:
Part Time

Salary Range: $17.00 - $20.00 per hour

Job Category: ELVONS

Typical Schedule:

Saturday 8:00 AM – 9:00 PM;
Sunday 2:00 PM – 6:00 PM

The Onsite Concierge serves as the first point of contact for residents, guests, and vendors, creating a welcoming and professional environment while supporting the daily operations of the community.

• Front Desk and Resident Services Operations:
  • Manage the front desk and lobby area and maintain constant presence
  • Answer resident inquiries, telephone calls, and emails
  • Provide consistently prompt and friendly customer service by phone and in person
  • Provide information regarding community services and amenities
  • Administrate and maintain Lost and Found program
• Resident Welcome and Orientation:
  • Act as a community ambassador and be the face of Sweetgrass culture and customer service
  • Provide warmly friendly welcome to all residents and visitors
  • Welcome new residents and assist with community orientation
  • Prepare and distribute welcome materials and information packets
• Membership Administration:
  • Maintain membership records, guest passes, and owner information
  • Process membership updates and account changes
  • Assist with any questions and needs
• Facility Access Control and Security:
  • Issue access control devices and amenity passes
  • Monitor facility access and report suspicious activity
  • Enforce facility access policies and procedures
• Event Registration and Program Administration:
  • Register residents for events, classes, and activities
  • Collect payments and issue receipts
  • Maintain registration records
• Facility Rentals and Reservations:
  • Coordinate room rentals and reservations
  • Process rental agreements and collect payments
  • Coordinate setup and teardown requirements
• Cash Handling and Financial Administration:
  • Process payments and maintain transaction records
  • Reconcile transactions in accordance with Association procedures

• High school diploma or GED required
• Minimum two years of customer service, administrative, hospitality, or related experience
• Strong computer and communication skills

• Experience in HOA, country club, recreation center, or hospitality environments
• Experience with membership, reservation, or HOA software systems

• Ability to sit for prolonged periods at a desk and work on a computer
• Ability to occasionally stand, walk, bend, or reach as needed
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies)
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment
• Visual acuity to read printed materials, spreadsheets, and computer screens
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings
• Ability to work in a standard office environment with moderate noise levels
• Ability to work a standard schedule, with occasional extended hours as required

$17.00 to $20.00 per hour (depending on experience)

Real Manage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.