Onsite Concierge Shift Part-time; Del Webb Sweetgrass

Job Details

Location:

Richmond, TX 77469

Position Type:
Part Time

Salary Range: $17.00 - $20.00 per hour

Job Category: ELVONS

The Onsite Concierge serves as the first point of contact for residents, guests, and vendors, creating a welcoming and professional environment while supporting the daily operations of the community. This role focuses on exceptional customer service, effective communication, and maintaining building standards, safety, and resident satisfaction.

Real Manage Elevated Onsite is a division of Real Manage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the best people, best technology and best service reputation of Real Manage and its Cira Connect division. The Real Manage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities.

Our focus is on customer service and lifestyle for the residents and the boards we serve — ensuring that the community receives the finest management in the industry.

Values:

• Integrity: we always do the right thing.
• Respect: for our customers, employees, and company; mutual respect is the cornerstone for every Real Manage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better—never staying the same. At Real Manage, we are always getting better.

Welcome to Del Webb Sweetgrass in Richmond, Texas! Our vibrant 55+ community offers a perfect blend of active living, beautiful amenities, and friendly neighbors. Explore our site to discover all the ways Sweetgrass can help you live your best life! Life here is about more than just where you live, it’s about how you live. Our community amenities are designed to support an active, social, and relaxed lifestyle, with spaces to connect with neighbors, stay active, and unwind.

Whether you are enjoying time outdoors or taking advantage of our indoor facilities, there is something for everyone to enjoy. Amenities include:
The Lakehouse – office and gathering space, community pools, fitness center, dog park, sport courts, putting green, and community parks.

Front Desk and Resident Services Operations:

• Manage the front desk and lobby area and maintain a constant presence at the front desk.
• Answer resident inquiries, telephone calls, and emails.
• Provide consistently prompt and friendly customer service, by phone and in person.
• Provide information regarding community services and amenities.
• Administrate and maintain Lost and Found program.

Resident Welcome and Orientation:

• Act as a community ambassador and be the face of Sweetgrass culture and customer service.
• Provide a consistently warm and friendly welcome to all residents and visitors.
• Welcome new residents and assist with community orientation.
• Prepare and distribute welcome materials and information packets.

Membership Administration:

• Maintain membership records, guest passes, and owner information.
• Process membership updates and account changes.
• Be comfortable with providing answers to most questions and assist with any need.

Facility Access Control and Security:

• Issue access control devices and amenity passes.
• Monitor facility access and report suspicious activity.
• Enforce facility access policies and procedures.

Event Registration and Program Administration:

• Register residents for events, classes, and activities.
• Collect payments and issue receipts.
• Maintain registration records.

Facility Rentals and Reservations:

• Coordinate room rentals and reservations.
• Process rental agreements and collect payments.
• Coordinate setup and teardown requirements.

Cash Handling and Financial Administration:

• Process payments and maintain transaction records.
• Rec…