Technical Support Specialist - Information Technology

## Technical Support Specialist - Information Technology Apply locations:
Richmond, TXtime type:
Full time posted on:
Posted Yesterday job requisition :
JR
** Current Fort Bend County Employees (excluding election workers):
** Please  to apply through the internal Workday Jobs Hub. If you cannot access the Jobs Hub, please contact Human Resources.

Fort Bend County is ranked as one of the fastest growing counties in the nation.  We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home.  Our employees are the key to our success and the heartbeat of our foundation.  The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all.  

Live Here! Work Here!
* Identifies, analyzes, and initiates resolutions as second level support for all PC and peripheral connectivity devices.
* Responsible for installations, re-location, and upgrades of computer-based systems and computer peripherals.
* Responds to troubleshooting calls and repairs malfunctioning equipment to assist employees as needed; serves as departmental liaison.
* Support complex client/server systems maintaining minimal outages to end user computing.
* Work with I.T. staff as appropriate to determine and resolve problems received from county employees.
* Diagnoses connectivity problems; resolves or coordinates resolution of problems.
* Interacts with application software and operating systems to diagnose and resolve intricate problems
* Arrives on time and accurately maintains timesheet in accordance with departmental policies.
* Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
** MINIMUM

JOB REQUIREMENTS:

*** Bachelor’s degree in Computer Science or similar science or engineering discipline, OR High School Diploma with 3 years relevant technical experience in addition to the experience requirement.
* 1 year relevant technical experience.
* Highly organized with exceptional attention to detail.
* Strong problem solving skills;
Ability to evaluate a problem and determine an effective course of action.
* Ability to manage several projects and tasks simultaneously.
* Excellent customer service skills.
* Able to thrive in a fast-paced environment.
* Proficient with Microsoft Windows operating systems and Mobile IOS.
* Proactively stays informed of technological advances and trends in IT.
* Ability to obtain and maintain appropriate security clearances.
* Must possess a valid driver's license.
* Must be able to maintain prompt and regular attendance.
* Visual acuity, speech, hearing, hand, eye coordination, and manual dexterity necessary to operate computer, office, and telecom equipment;
May require using a ladder at heights up to 20 feet off the ground.
* A+ or N+ certifications;
Working knowledge of Active Directory, DNS, DHCP;
Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access methodologies.
** STARTING SALARY RANGE:**  $28.80 - $36.00 hourly based on qualifications
** CLOSING DATE:
** Upon filling position
** All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.
** Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal  and local  laws, unless  such classification is a bona fide occupational qualification.
For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit (Use the "Apply for this Job" box below).     
* Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.
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