Help Desk Technician

Join the City of Richmond as a valued Help Desk Technician in the Information Technology Department! Each day offers exciting challenges and the opportunity to work collaboratively, united in continuing Richmond's legacy as a wonderful place for employees, citizens, and visitors to work, play, and live.

We are proud of our core values, which our employees embody as PRIDE
: Professionalism, a focus on Results, Integrity, Dedication, and Empathy.

We offer great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account (HSA), Health Reimbursement Account (HRA), Flexible Spending Account (FSA), TMRS, and voluntary 457 retirement savings, in addition to Paid Time Off.

As a Help Desk Technician, you will assist the IT department with the deployment, support, and maintenance of the City's computer equipment and software. This role serves as the first point of contact for internal city staff, fielding incoming technical requests via telephone and email. The ideal candidate will combine strong technical troubleshooting skills with excellent customer service to provide timely, courteous, and effective problem resolution across all city departments.

• Associate's degree or technical degree in information systems, computer science, networking, or related field from an accredited school or university.
• (2) Two to (3) Three years of directly related experience is preferred.
• background).Must be able to work independently without supervision.
• Valid Texas Class C Driver's License with an acceptable driving record.

Qualified applicants may view the full job description below and complete a job application online. Resumes are not accepted in lieu of the completed application. If your application is incomplete or does not clearly show the experience and or training required, your application may not be accepted. Offers of employment are contingent upon the results of a pre‑employment controlled substance screening, physical examination, and background check, which may include a criminal history report, driver's license verification, education verification, State fingerprint screening, and/or credit history check.

Equal Opportunity Employer Drug-Free Workplace

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.