ICQA Area Manager II

Description

Do you aim to have a dynamic impact on the world?

Are you up for creating solutions and solving tomorrow's problems today?

Then we have the opportunity for you!

We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers sit at the heart of Amazon's rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out;

each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession

Key job responsibilities

Your Role and Responsibilities in the ICQA Team:

- Own the implementation of network and FC safety actions  and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR  DMR); including reporting, investigations and corrective actions to ensure  a safe work environment for all associates

- Own ICQA count, productivity, and audit execution goals  (% to RO, records cleaned, direct count, ICQA unproductive time, cycle count accuracy, SBC UPH, CC UPH, Amnesty find rate, WAVE compliance) in accordance with network count strategies, ensuring compliance and  consistency with Sarbanes-Oxley (SOX) controllership

- Conduct shift planning, adherence to FCLM
27 roster  management and daily execution to the ICQA spend plan

- Deliver PXT required programs; including ADAPT feedback,  Connections, Thrive for your shift

- Deep dive, identify and create actions for inbound and  outbound defect injection opportunities to the operations management team and  measure quality, inventory integrity, and accuracy to meet FC level  quality goals (IRDR, GUV, NUV, Dwelling Inventory, Gross Adjustments, FC  concessions, Concessions Missorts, Net Damages)

- Support and implement actions for directed Regional,  and Network-wide quality strategies

- Review and analyze customer complaints and process  defect data, followed by development of corresponding action plans to  reduce future incidents

- Drive process improvements and develop the ICQA team's  ability to keep pace with our rapid growth, while motivating others and  reducing employee turnover

- Appraise the performance of team members; developing,  rewarding and coaching employees, specifically creating monthly career  growth actions for the ICQA Process Assistants

Your Role and Responsibilities in your FC and within Operations:

- Adhere to the roles and responsibilities as per the Quality  RACI

- Ensure KPIs are reviewed on a daily, weekly, or monthly  basis and perform control and quality analysis on any behaviors/processes  that could impact on inventory integrity

- Gain expertise in key fulfillment center process paths,  as well as exception handling; we need you to ensure that process  discipline is adhered to across all shifts and departments

- Support deep dive, root cause, action plan creation and  alignment, and then own the mechanism to support/hold other departments  accountable to delivering on the plan. When conflicts arise, proactively  communicate barriers and partner cross functionally to resolve barriers so  that action plans are achieved.

- Liaise with Inbound and Outbound Area Managers and  Operations Managers to support the communication of all policies related  to process compliance, drive continuous improvement through removing  obstacles, i.e setting area readiness standards

- Work with Loss Prevention teams to establish, influence  and adhere to Loss Prevention policies and procedures

- Support in interviewing and training fulfillment center  managers and associates, developing talent and hiring the next generation  of managers

Basic Qualifications

- 2+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Strong communication in English, verbally and written.

Preferred Qualifications

- A resilient, focused problem solver and self-starter,  with the ability to multi-task and prioritize in a complex, occasionally  ambiguous environment

- Able to swiftly pick up new software systems, data  analysis tools, and program management tools

- Bachelor's Degree from an accredited university or  equivalent experience in operations management

- Fluent user of the entire MS Office suite, especially  Excel

- Strong commitment to employee development, as well as  an exceptional level of dedication, motivation and intelligence

- Proven ability to influence, with varying levels of  seniority, within an organization

- Strong communication in English, verbally and written.

- Strong analytical abilities, including…