Program Monitor

Posting 17594 Post
:
Health & Human Services Comm - Quality Assurance/Improvement - Personal Care and Services - Richmond State Supported Living Center Salary
: $4,465.08-$6,779.25 Monthly Shift
:
Day Location
: 2100 Preston, Richmond Posting Date
:
Posted Closing Date
: 09/01/2026

Quality Assurance Specialist III responsible for advanced quality assurance work, ensuring service systems meet standards through audits, surveys, and compliance reviews. Implements QA/QI department goals, coordinates internal and external reviews, develops plan of correction, and mentors new specialists.

Conduct audits, surveys and content‑specific compliance reviews to evaluate center compliance with certification requirements, standards, laws, rules, policies and procedures. Plan and organize work to complete reviews timely and accurately. Review data entered in electronic and written systems, verify accuracy. Conduct interviews with staff and individuals. Prepare oral and written reports with findings and recommendations. Provide feedback to department heads. Mentor and train new specialists.

Promote teamwork and transparent communication. Assist department heads in implementing PDSA cycles. Provide consultation/interpretation of rules and standards. Develop instructional materials and conduct staff training. Offer technical assistance for data analysis and quality improvement tools. Monitor outcomes of implemented actions. Coordinate investigations and surveys by HHSC regulatory agencies.

Must possess knowledge of ICF/IID Standards, interpretive guidelines, and survey process; state and federal standards, laws, regulations; quality improvement concepts; individual support plans; and regulatory systems. Skill in defining problems, data collection, root‑cause analysis, using tools such as pivot tables, scatter charts, wishbone diagrams, histograms, and pareto charts. Computer skills:
Microsoft Word, Excel, PowerPoint, Outlook, SharePoint. Ability to write policies, train staff, facilitate work groups, manage time, and communicate effectively.

Bachelor’s degree from an accredited college or university is preferred. Experience working with individuals with intellectual and developmental disabilities or in performing compliance reviews, surveys, inspections, or audits.

Perform additional duties as assigned, including supporting disaster response or continuity of operations, may require alternate shifts or locations.