Member Experience Sales Associate - Aliana

Responsibilities

• Demonstrate dedication to ensuring maximum member experience satisfaction.
• Consistently strive for and achieve outstanding member service while meeting or exceeding key performance standards.
• Promote enthusiasm for fitness and the OTF brand by assisting new members to embark on their fitness journey.
• Cultivate genuine, experience‑focused connections with members and guests, including answering questions, resolving concerns, and maintaining outreach regarding membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience to all members and guests, generating inspiration that leads to fitness goal pursuit.
• Maintain a safe and clean studio environment for members and guests.

• Positive, genuine, and passionate – self‑motivated and eager to learn.
• Exceptional interpersonal skills with a customer‑service focus and willingness to deliver above and beyond service.
• 1+ year(s) of related experience in a similar role.

Pay
: $14.00 per hour

Job Type
:
Variable hour employee – part‑time and full‑time hours available.

Hours per week
: 20‑40 (25 or more preferred).

• Opportunities for advancement.
• Workout for free.
• Casual fitness dress code.
• Flexible schedule.
• 401(k) plan.
• Dental and vision insurance plans.
• Supplemental insurance plans such as hospital, indemnity, and critical illness.
• Potential for PTO benefits and medical insurance after an initial measurement period.

"The presence and influence of Diversity & Inclusion within Orange theory Fitness Afterburn is not just a vital and ethical standard to maintain but a powerful confluence and mandatory action. We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle. Our mission is to coach and train our team to be inclusive and accepting of our differences.

We believe that in order to affect the change that we want to see in the world, it begins with how we, Orange theory Fitness Afterburn, are committed to creating workplace equity and diversity while cultivating, fostering, and protecting a culture of inclusion and acceptance."

• Afterburn participates in the federal government’s E‑Verify Program.
• Afterburn provides equal employment opportunities to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
• Afterburn is an Employment‑at‑Will Employer.
• Right to work.
• EEO is the law.
• EEO is the law supplement.