Operations Advocate Lead

💲 $50,000–$55,000 per year

Grant-funded position. Continued employment depends on ongoing grant funding.

Step Into Leadership That Makes an Impact

Operations Advocate Lead

📍 Richmond, TX 77407 (In Person)

🗓 Full-Time | Tuesday–Saturday | 11:00 AM–7:00 PM

🚗 Travel:
Approximately 25%

💼 Department:
Emergency Shelter

💲 $50,000–$55,000 per year

Grant-funded position. Continued employment depends on ongoing grant funding.

At Fort Bend Women’s Center, we deliver innovative, trauma-informed services to survivors of domestic violence and sexual assault. Our approach is brain-health–based, strengths-focused, and data-driven — centered on healing, hope, and self-determination.

• Supervise, coach, and support Operations Advocates (onboarding, training, performance feedback)
• Ensure consistent 24/7 shelter coverage, including weekends and holidays
• Respond to crises and guide staff during escalations
• Model trauma-informed, survivor-centered care
• Lead weekly staff and client house meetings
• Maintain accurate documentation (shift notes, incident reports, safety checks)
• Oversee daily shelter operations, safety, and facility needs
• Coordinate room turnovers, inventory, and basic facility upkeep
• Communicate regularly with shelter leadership and community partners
• Assist with transportation, hotline coverage, kitchen support, and client engagement as needed

• 2–3 years of experience in a domestic violence shelter, crisis intervention, or human services setting
• 2–3 years of supervisory, lead, or mentoring experience
• Strong crisis response, de-escalation, and problem-solving skills
• Ability to remain calm and organized in high-stress situations
• Strong written and verbal communication skills
• Valid Texas Driver’s License and auto insurance
• Ability to lift 30+ lbs
• Flexible availability (evenings, weekends, holidays)
• Ability to pass background check and drug screening

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field (experience may substitute)
• Bilingual (English/Spanish)
• Experience working with diverse populations
• Food Manager’s Certificate (or ability to obtain within 90 days)

• Meaningful, mission-driven work
• Supportive and collaborative team culture
• Training and leadership development
• The opportunity to make a lasting impact in the community

• 403(b)
• Health, dental, and vision insurance
• Health savings account
• Life insurance
• Employee assistance program
• Paid time off
• Flexible schedule