Customer Service Front Desk Rep

Job Summary

Goldfish Swim School Katy seeks a friendly, organized, and results‑driven Customer Service Representative to serve as the first point of contact for members and guests. The role delivers exceptional customer service while actively driving new enrollments through proactive sales outreach and relationship building. The position requires cross‑training as a Swim Instructor and knowledge of the curriculum.

• Greet and assist parents and students with a warm, professional, and engaging attitude
• Answer phones, respond to inquiries, and convert leads into enrolled members
• Manage and maintain a pipeline of prospective members to drive consistent growth
• Process student registrations, payments, and retail transactions accurately
• Schedule and coordinate birthday/pool parties and related communications
• Prepare and manage daily lesson schedules for instructors and management
• Resolve customer questions or concerns with professionalism and urgency
• Maintain cleanliness and organization of front desk, observation, and common areas
• Clean, sweep, and restock products and paper supplies
• Update promotional displays and communicate current offers to families
• Enforce safety rules and assist with first aid when necessary
• Communicate effectively with English‑ and Spanish‑speaking families via phone, email, and in person
• Be willing to cross‑train as a swim instructor and swim curriculum; this will require time in the pool as needed

• High school diploma (required)
• 2+ years of customer service and sales experience (outbound sales experience preferred)
• Strong communication and interpersonal skills with a sales‑oriented mindset
• Highly organized with the ability to manage multiple tasks and follow‑ups
• Proactive in completing routine tasks with minimal supervision
• Bilingual fluency in English and Spanish (spoken and written) strongly preferred
• CPR, First Aid, and AED certification required (or ability to obtain upon hire)

• Company parties
• Flexible schedule
• Opportunity for advancement

Saving and changing lives, every single day. Bubbles is the name of our mascot and his favorite color is orange. At Goldfish Swim School, our mission is to teach children how to swim and be safer in and around the water—while making their experience GOLDEN! Whether you are in the pool or welcoming families in our tropical lobby, you are making a real impact by helping prevent drowning and building lifelong skills.