Operations Advocate (FT

Job description:

Pay:
From $17.50 per hour

Residential Advocate

Schedule:

3:00 PM-11:00 PM, Monday through Friday

Location:

Fort Bend Women’s Center | Richmond, TX

At Fort Bend Women’s Center, we are committed to providing innovative, compassionate, and evidence-based services to individuals impacted by domestic and sexual violence. Our programs are designed to support healing, foster independence, and strengthen community connection through a trauma-informed and client-centered approach.

We provide programming that:

• Is grounded in brain health and trauma-informed care
• Promotes hope, healing, and social connection through positive reinforcement
• Reduces the long-term impact of trauma, including lifelong abuse
• Encourages self-determination and personal accountability
• Delivers mobile and community-based services
• Is data-driven and rooted in evidence-based practices

The Residential Advocate plays a vital role in supporting shelter operations and ensuring a safe, supportive environment for residents. This position requires compassion, adaptability, and the ability to respond effectively in crises while maintaining professionalism and strong boundaries.

• Respond to crises, including answering hotline calls and providing crisis intervention
• Ensure the safety, well-being, and respectful treatment of all shelter residents
• Complete new client onboarding, including shelter tours and welcome kits
• Maintain accurate and timely documentation, logs, and shift reports
• Monitor shelter conditions, ensuring cleanliness and organization of all spaces
• Perform routine room inspections and maintain accurate room status updates
• Assist with volunteer coordination and shelter-related events
• Support daily shelter operations, including kitchen assistance and supply distribution
• Communicate effectively with team members, including shift handoffs and weekly meetings
• Monitor security cameras as needed in accordance with policy
• Transport clients locally as required
• Handle incoming calls, inquiries, and donation coordination
• Promote a trauma-informed, client-centered, and strengths-based environment
• Uphold agency core values:
  Service, Passion, Integrity, Respect, Innovation, and Teamwork
• Perform other duties as assigned

• High school diploma or equivalent required; some college preferred
• Experience in residential advocacy or human services is a plus
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word and Excel)
• Valid Texas driver's license and current auto insurance
• Ability to pass a background check and drug screening

• Compassionate, positive, and team-oriented attitude
• Ability to remain calm and effective in high-stress or crisis situations
• Strong problem-solving, time management, and organizational skills
• Experience working with individuals impacted by trauma (preferred but not required)
• Ability to build trust through active listening and culturally competent communication
• Maintains professionalism, sound judgment, and appropriate boundaries
• Flexible and adaptable
• Commitment to client confidentiality and ethical standards

This is a meaningful and rewarding opportunity to make a direct impact in the lives of individuals and families seeking safety and support. If you are passionate about helping others and want to be part of a mission-driven team, we encourage you to apply.

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Paid time off
• Retirement plan
• Vision insurance

Work Location:

In person