Courtesy Clerk; Bagger-Evening Shift-Richmond

Position Summary

Lee’s Marketplace is a family‑owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high‑quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

As a Courtesy Clerk, you play a vital role in providing exceptional guest service at the front end of the store. Your responsibilities include bagging groceries carefully, assisting guests with loading items, retrieving and returning carts, and keeping the front of the store clean and organized.

• Greet guests warmly and offer friendly, helpful service.
• Bag groceries carefully and efficiently, following food safety and weight distribution guidelines.
• Assist guests with carrying groceries to their vehicles.
• Retrieve carts from the parking lot and return them to the store in a safe and timely manner.
• Assist with general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking bagging stations with needed supplies.
• Be of assistance in any capacity necessary to ensure proper store and guest support.

• Greet and assist guests in a friendly and courteous manner, offering assistance in any way possible.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provide excellent guest service by acknowledging guests promptly and attending to their orders accurately, preparing and processing the guest’s orders promptly and finalizing their purchase in a friendly manner.
• Proactively ask each guest if they would like help taking their groceries to their car, and assist them promptly and respectfully when requested.
• Maintain awareness of guest needs in the checkout area and provide timely support to cashiers, rotating between each check stand as needed.
• Respond promptly to service codes requesting assistance at the check stands.
• Always be present on the front end for guest assistance unless otherwise directed by a supervisor.
• Display excellent problem‑solving skills and pride themselves on finding the best resolution that exemplifies Lee’s Way—doing what’s best for our guests, our team, and our company.
• Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards program.

• Bag groceries with care, following proper bagging procedures to prevent damage and ensure food safety.
• Separate items such as raw meat, chemicals, and fragile products to avoid cross‑contamination.
• Ensure heavy or bulky items are bagged appropriately and double‑bagged when needed.
• Assist in returning go‑backs or misplaced products to the correct shelves when assigned.
• Assist with product facing throughout the store as directed by a supervisor during slower periods, ensuring items are pulled forward, properly aligned with the correct shelf tags, and not over‑faced, maintaining a clean, organized appearance that reflects a “grand‑opening” standard of presentation.
• Report any damaged or leaking products to supervisors or remove them from circulation if instructed.

• Be proactive in regularly collecting carts from the parking lot, ensuring safe conditions for guests and vehicles.
• Wear proper safety apparel when collecting carts.
• Routinely monitor carts, cart corrals, parking lots, and walkways for debris, trash, or hazards, and promptly remove or report them to maintain a clean and safe environment for guests and team members.
• Remove trash and keep bagging stations stocked and tidy throughout the shift.
• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Contribute to the cleaning responsibilities in the department as management sees fit.

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure…