Donut Artisan-Early Morning Shift-Richmond

Position Summary

Lee’s Marketplace is a family‑owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high‑quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. As a Lee’s Marketplace Donut Artisan, you will be responsible for creating high‑quality, artisanal donuts that delight our customers.

Your role will involve working in the early morning/overnight hours and following the detailed processes for frying signature Lee’s Marketplace donuts, designing unique toppings, and ensuring each donut is made with precision and care. You will work in a fast‑paced kitchen environment collaborating with a team to maintain our reputation for exceptional products.

• Helps with the production, frying, decorating, packaging, and maintenance of all donuts in accordance with recipes and quality standards.
• Assists in the displaying and restocking of the donut products. Ensures shelves and cases are filled, fresh, rotated, faced, and cleaned.
• Maintain accurate food inventories.
• Maintains training and certification by actively attending in‑person trainings and consistently utilizing digital training platforms.
• Maintains, processes, and completes orders through digital and in‑person order processing.
• Other responsibilities as needed.

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.
• Displays excellent problem‑solving skills and prides themselves on finding the best resolution that exemplifies the Lee’s Way – doing what’s best for our guests, our team, and our company.
• Be familiar with, and assist customers with use of, Lee’s Marketplace website.

• Stock shelves and maintain displays according to store standards.
• Ensure product freshness by watching for quality in production, following recipe guidelines and procedures, and consistently stocking/rotating donuts for freshness.
• Maintain accuracy and punctuality in all special orders.
• Package and label products using a computer program.
• Assists the department to maintain proper freshness, pricing, code dating, tare and merchandising of products in compliance with company policies and procedures.

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all food safety and sanitation regulations.
• Contributes towards the cleaning responsibilities in the department as management sees fit.

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

• Work cooperatively with team members to achieve store goals.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast‑paced, sometimes crowded, production and sales environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.
• Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.
• Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment‑free environment, and immediately reports any potential harmful situation to management.

• Age Requirement: 18yrs+
• Food Handler’s Permit required (can be obtained after hire).
• Availa…