Cashier-Evening Shift-Richmond

Position Summary

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

• Greet each guest warmly and create a positive checkout experience.
• Engage with guests, answer questions, and thank them sincerely for shopping at Lee’s.
• Operate POS system efficiently and accurately, following all policies and procedures as directed by leadership.
• Monitor for damaged or mispriced items and report issues to supervisors
• Bag groceries carefully and efficiently, following food safety and weight distribution guidelines.
• Maintain a neat and welcoming checkout station
• Work in the self-check out stations, monitoring all transactions for accuracy
• Assist with general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking check stands with needed supplies.
• Be of assistance to in any capacity necessary to ensure proper store and guest support.

• Greet and assist guests in a friendly and courteous manner, offering assistance in any way possible.
• Engaging in professional and friendly conversations with your guest during the checkout process to ensure a welcoming and pleasant environment and experience.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provide excellent guest service by acknowledging guests promptly and attending to their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.
• Offer to call for assistance or locate items when needed.
• Maintain a neat and welcoming checkout station.
• Operate POS system efficiently and accurately by scanning items, applying discounts, requesting rewards account information and ensure pricing accuracy
• Proactively ask each guest if they would like help taking their groceries to their car, and request support promptly and respectfully when accepted.
• Maintain awareness of guest needs in the checkout area and provide timely support to our guest.
• Promptly responding to service codes requesting assistance at the check stands.
• Always being present on the frontend for guest assistance unless otherwise directed by a supervisor.
• During slower periods, remain positioned at the front of the check stand, visibly available to assist guests and demonstrate readiness to serve the next guest promptly and courteously.
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.
• Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards program.

• Proactively watching for the quality of all items coming through the check stand. Replacing items as needed prior to completing the transaction.
• Bag groceries with care, following proper bagging procedures to prevent damage and ensure food safety
• Separate items such as raw meat, chemicals, and fragile products to avoid cross-contamination
• Ensure heavy or bulky items are bagged appropriately and double-bagged when needed
• Assist in returning go-backs or misplaced products to the correct shelves when assigned
• Assist with product facing in the check stand end caps during slower periods. Ensure items are pulled forward, properly aligned with the correct shelf tags, and not over-faced, maintaining a clean, organized appearance that reflects a “grand-opening” standard of presentation.
• Report any damaged or leaking products to supervisors.

• Routinely checking guest and team member areas of the check stand and walkways for debris, trash, or hazards, and promptly remove or report them to maintain a clean and safe environment for guests and…