Cashier-Evening Shift-Richmond

Position Summary

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

At Lees Marketplace, our Cashiers are a key part of the front-end team, responsible for providing fast, friendly, and accurate checkout experiences for guests. Cashiers handle transactions, answer questions, apply promotions, activate rewards accounts, and represent the values of Lee’s Marketplace through excellent service and professionalism.

• Greet each guest warmly and create a positive checkout experience.
• Engage with guests, answer questions, and thank them sincerely for shopping at Lee’s Marketplace.
• Operate POS system efficiently and accurately, following all policies and procedures as directed by leadership.
• Monitor for damaged or mispriced items and report issues to supervisors.
• Bag groceries carefully and efficiently, following food safety and weight distribution guidelines.
• Maintain a neat and welcoming checkout station.
• Work in the self-checkout stations, monitoring all transactions for accuracy.
• Assist with general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking check stands with needed supplies.
• Be of assistance in any capacity necessary to ensure proper store and guest support.

• Greet and assist guests in a friendly and courteous manner, offering assistance in any way possible.
• Engage in professional and friendly conversations with guests during the checkout process to ensure a welcoming environment.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the department and store, using friendly but professional communication with guests and team members.
• Provide excellent guest service by acknowledging guests promptly and attending to their orders accurately, processing orders promptly and finalizing purchases in a friendly manner.
• Offer to call for assistance or locate items when needed.
• Maintain a neat and welcoming checkout station.
• Operate POS system efficiently and accurately by scanning items, applying discounts, requesting rewards account information, and ensuring pricing accuracy.
• Proactively ask guests if they would like help taking groceries to their car and respond promptly when accepted.
• Maintain awareness of guest needs in the checkout area and provide timely support.
• Respond to service codes requesting assistance at check stands and remain available on the frontend unless directed otherwise.
• During slower periods, be visibly available to assist the next guest promptly and courteously.
• Display problem-solving skills and uphold the Lee’s Way in serving guests, team members, and the company.
• Be familiar with and assist customers with the Lee’s Marketplace website and rewards program.

• Monitor product quality at the check stand and replace items as needed before completing the transaction.
• Bag groceries with care following proper bagging procedures to prevent damage and ensure food safety.
• Separate items such as raw meat, chemicals, and fragile products to avoid cross-contamination.
• Ensure heavy or bulky items are bagged appropriately and double-bag when needed.
• Assist in returning go-backs or misplaced products to correct shelves when assigned.
• Assist with product facing in check stand end caps during slower periods; maintain a clean, organized appearance with proper shelf tags.
• Report any damaged or leaking products to supervisors.

• Routinely check guest and team member areas for debris, trash, or hazards and promptly remove or report them.
• Sanitize all aspects of the check stand in guest and team member areas.
• Keep bagging stations stocked and tidy; maintain a clean and organized work area.
• Follow all safety and sanitation procedures and report any hazards or equipment issues to management.
• Maintain high standards of…