Credit Controller

About Us

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to beinforcedin every MSP!

We are seeking a talented and motivated Accounts Receivable & Credit Control Lead to join our team. In this role, you will take ownership of our customer billing, payments, collections, and cash management across a high-volume, lower-value customer environment — ensuring efficient, accurate, and scalable processes across the full order-to-cash cycle. If this sound like you, we’d love to hear from you.

• Own and manage the end-to-end accounts receivable process across a growing, high-volume customer portfolio, ensuring accurate and timely invoicing, cash allocation, and account reconciliation.
• Manage incoming payments across multiple channels — including bank transfers, Stripe, GoCardless, and direct debits — overseeing payment matching and reconciliation across customer accounts, payment platforms, bank accounts, and finance systems.
• Resolve failed payments, payment exceptions, billing queries, and customer account issues, maintaining strong controls around customer balances and AR reporting.
• Take ownership of credit control and collections across a high-volume, lower-value SaaS customer base, developing structured, scalable processes that support business growth.
• Improve cash collection performance and reduce overdue balances, managing aged debt, escalation processes, and customer follow-ups.
• Monitor and improve key metrics including overdue debt, failed payments, and debtor days (DSO), identifying payment trends, risks, and opportunities for improvement.
• Review AR, billing, payment, and collection processes and lead initiatives to simplify, automate, and scale the order-to-cash cycle while reducing manual work.
• Support the implementation and optimisation of finance systems, billing tools, payment platforms, and reporting solutions, creating clear processes, controls, and documentation to support future growth.
• Act as the key Finance contact for billing, payments, collections, and customer account queries, building strong relationships across Sales, Customer Success, Operations, and Finance.
• Provide clear reporting and insight to leadership on collections performance, cash risks, and improvement opportunities, and support month-end activities including debtor reporting, reconciliations, and cash reporting.

Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.

Real impact:We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.

Transparency and Honesty:We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.

A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.

Regular Team Socials:We celebrate our team, our milestones, promotions and achievements with social events every month.

Employee Recognition:Programs to recognise and reward our top contributors for their achievementsand…