Claims Assistant - TEMP

Overview

Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.

Business Title(s):
Claims Assistant

Employment Type: Full-Time

FLSA Status: Non-Exempt

Location: In-Office

We are looking for a highly capable Claims Assistant to help us on a temporary assignment through 6 March 2026 and work from our Richmond, Virginia office. The position reports to a Claims Support Supervisor, based in Richmond. This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.

As this is a temporary assignment, only government mandated benefits will be provided.

Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

• Provide clerical support to a nationwide team of claims adjusters and aid in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms.
• Keep our claims data accurate by inputting data and policy information for new and existing claims.
• Extensively communicate with our customers and enhance their customer experience by answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail. The majority of each workday is spent communicating on the telephone.
• Review each claim for payment, documenting date issued and check number. Research financials to verify payment information.
• Review outstanding checks for various claim systems and determine if payment is still outstanding and/or returned; prepare letters as needed and document findings in FSITrack.
• Under close supervision, provide clerical support to a nationwide team of claims adjusters and assist in facilitating timely and accurate management of claims by reviewing incoming mail, entering data, and completing complex claims-related tasks.
• Keep claims data accurate by entering and updating claim and policy information for new and existing claims.
• Communicate with customers and internal partners by responding to electronic correspondence, making outbound calls, preparing written communications, and processing outgoing mail.
• Manage daily claims draft activity, including returned drafts, stop payments, voids, duplicate draft reviews, printer and miscellaneous error corrections, and balance verification using standard reports. Maintain claims system accuracy by processing mail and activity requests from claims adjusters.
• Add and maintain Tax n for non-medical providers to support accurate billing and payment processing.
• Escalate issues or discrepancies to appropriate personnel as identified.

• Basic job knowledge of Service Center policies, systems, and procedures, with a strong customer service focus.
• A high school diploma (or equivalent) with 3 years' prior relevant work experience in a commercial carriers claims department or similar environment; or a vocational/technical education with at least one year of relevant work experience.
• Good business acumen and understanding of how an insurance company works and makes money, including how this role impacts Argo Group and customers.
• Highly accurate typing with a speed of at least 50 wpm.
• Clear telephone communication skills; fluency in reading, speaking, and writing English is required;
  Spanish fluency…