Real Estate Agent Services Administrator II

Berkshire Hathaway Home Services Pen Fed Realty (Pen Fed Realty), a wholly owned subsidiary of Pen Fed Credit Union (Pen Fed), is hiring a Real Estate Agent Services Administrator II to work onsite at our Henrico County office located in Richmond, Virginia. The primary purpose of this job is to provide operational, recruitment and administrative support to the Branch Manager and Sales Professionals of Berkshire Hathaway Home Services Pen Fed Realty.

Equivalent combination of education and experience is considered.

• Bachelor’s Degree in related field preferred or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Minimum of five to seven (5-7) years of related experience is required. Real estate, mortgage or title experience preferred.
• Highly proficient in Microsoft Office (Excel, Word, Power Point, email)
• Skilled in social media marketing and proficiency with Canva desired
• Excellent business communication skills and ability to multi-task are critical.
• Accounting and/or bookkeeping experience helpful.
• Strong organizational and interpersonal skills required.

This position will not supervise employees.

There are no additional certifications required.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

* Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Limited travel to various worksites is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Coordinate with Branch Management to create and execute on agent recruiting campaigns (proposals, reports for agents, etc.) for multiple offices.
• Use discretion to engage potential agents who are in our agent acquisition pipeline.
• First point of contact for all new agent onboarding.
• Liaise with management team and new agents on three to six (3-6) months’ new agent success management.
• Assist Branch Manager in the day-to-day operations of the office(s).
• Provide backup support for multiple offices as needed.
• Maintain listings, sales, settlements, and processes.
• Compile competitive brokers' sales figures on a regular basis and forwards to Corporate Headquarters as needed or requested.
• Maintain records on all MLS functions such as agent additions, terminations, and transfers.
• Provide support for the assigned offices in a variety of areas including but not limited to, ordering supplies and materials, processing checks, processing listings/contracts/settlements, agent processing, greeting visitors, and answering office phones.
• Provide administrative support for real estate sales in a variety of areas including, but not limited to, scheduling meetings and events, processing billing, maintaining rosters, compiling monthly reports, and administration of company programs including technology tools.
• Interact with Agents, staff and clients providing assistance and support as needed.
• Assist with development and implementation of advertising, marketing, and social media initiatives.
• Assist with maintaining compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by compliance programs and all policies, procedures, rules and regulations.

Berkshire Hathaway Pen Fed Realty, LLC is a full-service real estate brokerage firm with over 60 offices and 1,700 world‑class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets. Founded in 2006, we are a wholly owned subsidiary of one of the country’s largest and most financially stable credit unions, Pen Fed.

We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway Home Services network stands among only a few organizations entrusted to use the storied…