Fleet Support Specialist

Job Description

Prospect Blue has partnered with a Richmond-based company that is looking to add a Fleet Support Specialist to its growing team.

The Fleet Support Specialist position will work with the Fleet Administrator and report to the Fleet Manager and will be responsible for supporting the day-to-day activities involved in supporting a fleet of over 1700 vehicles. This role will be primarily responsible for learning about the Branch structure, the fleet composition, and the daily, monthly, and annual activities required for maintaining the fleet.

The Fleet Administrator will assign responsibilities to the Support Specialist as they become familiar with the role and take on responsibility for activities including fleet database management, Branch inquiry and request support, vehicle registration support, fuel card management, and Fleet SOP documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Fleet Managers inbox support - directly responding to requests and escalating to Fleet Administrator and/or Manager when needed.

• Maintenance record tracking - updating DQ AM with repair invoices.

• Reviewing fuel reports and escalating potential instances of fraud to the Admin and/or Manager.

• Developing the SOP document in collaboration with Fleet Admin.

• Proactive fleet database validation and sanitization (licensing and registration).

• ODT Database updates.

• Access Database updates.

• Timely responses to new Jira support tickets and proactive follow up on outstanding tickets in the backlog.

• Proactively confirming driver data and vehicle assignments.

• Performing recurring monthly odometer readings for select lessors (Ryder and Penske).
Additional duties:

• Submitting toll violations.

• Insurance card updates.

• Fuel pins updating Holman, DQ, and Branch.

• Support on larger Fleet endeavors such as truck utilization and outreach to Branch leadership for forklift, Combi, Moffett insights.

EDUCATION & EXPERIENCE REQUIREMENTS

• Associate or bachelor's degree preferred

• 2+ years' experience in logistics and/or accounting

QUALIFICATIONS AND PREFERRED

SKILLS:

• Excellent attention to detail and strong organization

• Ability to prioritize tasks and work quickly and efficiently

• Understanding of automobiles including specifications, leasing, and maintenance

• Analytical mindset and excellent critical thinking skills

• Strong Microsoft Office experience including excel and access

• Strong oral and written communication skills

• Proven ability to interact with associates at all levels and provide excellent customer service