Office Admin/Dispatcher
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-06-15
Listing for:
Stemmle Plumbing Repair Inc
Full Time
position Listed on 2026-06-15
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant, Office Assistant, Clerical
Job Description & How to Apply Below
This individual will coordinate daily service calls, support field technicians, and manage administrative and customer service functions to ensure smooth operations and exceptional customer experiences.
Key Responsibilities Answer and route incoming calls in a courteous and professional manner
Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload
Communicate effectively between customers, technicians, and management throughout each job Update and maintain the daily service schedule and job status in the company system
Process job tickets, customer payments, and related documentation accurately and efficiently
Handle administrative duties such as filing, scanning, data entry, and record management
Assist with customer inquiries, billing, and warranty information when needed
Monitor technician time and ensure service logs are completed correctly
Support management with reporting, payroll assistance, and compliance documentation
Maintain a professional and positive attitude in a fast-paced environment
Ordering parts for technicians
Check the availability of the existing warranty
Registering equipmentproviding a warranty packet
All other duties assigned.
Benefits Competitive hourly pay based on experience
Health, Dental, and Vision Insurance
401(k) with company match after one year of service
Paid Time Off (Vacation, Holidays)
Supportive, family-oriented company culture
High School Diploma or GED required;
Associate degree preferred1–3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred)
Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.Strong organizational and multitasking skills
Excellent communication, problem-solving, and customer service abilities
Dependable, punctual, and team-oriented
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