Customer Service Specialist

Title

Customer Service Specialist

Admin and Office Spec III

$26.00 to $28.00 per hour

3

Dept of Criminal Justice Svcs

www.dcjs.virginia.gov

General Public - G

Washington Building

Administrative and Office Specialist III (also known as Customer Service Specialist) – Richmond, Virginia

• Play a key role in providing high‑quality customer service to the Division’s entire constituent base as one of the first points of contact for troubleshooting, problem‑solving, processing applications, and providing technical assistance.

• Demonstrated knowledge of office practices and procedures, including excellent customer service skills and effective oral and written communication skills.
• Demonstrated experience performing tasks associated with a fast‑paced office environment.
• Experience operating a multi‑line phone system.
• Experience processing mail.
• Strong work ethic and a positive attitude.
• Demonstrated ability to enter data into a computer system quickly, efficiently, and accurately.
• Ability to handle issues and problem‑solve.
• Ability to successfully learn new skills and subject matters quickly.
• Ability to exercise discretion and maintain confidentiality.
• Knowledge of and experience using Microsoft Office Suite (Word, Excel, Outlook, Internet, e‑mail, etc.).
• Ability to think strategically, cross‑culturally, and independently.
• Documented experience working as an active, contributing team member as well as an independent and self‑motivated employee.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, change priorities, and ensure timeliness and quality of completed assignments.

• Substantial customer service experience.
• Experience providing technical information and support to customers in‑person, telephonically, or via email correspondence.
• Experience as an administrative assistant or office administration specialist.
• Experience collecting and analyzing data, researching, and assembling information related to licensing.
• Demonstrated knowledge of the regulatory programs in the Division of Licensure and Regulatory Services, Administrative Code (Regulations), Virginia Code, policies and procedures.

The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer.