Senior Administrative Assistant

Overview

This position performs a wide range of administrative and staff support duties at an advanced complexity level. Coordinates special projects for a department, including reporting, budget monitoring, and developing timelines and meeting agendas. Enhances workflow by assisting with documentation, communication, and scheduling. Interfaces with all levels of leadership and associates within assigned business unit, and may have direct client contact. Receives and responds to correspondence.

Prepares reports, maintains files, and performs other duties as related to administration. Acts as a department liaison or resource through knowledge of daily operations.

Support
- Responsible for proactive administrative, logistical, and technical support, assessing and resolving issues that affect daily operations. Ensures functionality and accessibility of office equipment, supplies, and facilities. Coordinates special projects and acts as a department representative within the Bank.

Documentation
- Prepares and maintains a variety of records, performing activities including faxing, copying, and filing. Provides complex reporting and data management to track key department factors, identifying discrepancies and trends. May create presentations or other items to assist in business goals.

Scheduling
- Maintains department calendars and schedules. Coordinates meetings, travel plans, and other events effectively, arranging all necessary logistics and materials.

Communication
- Collaborates successfully with management and associates in completion of daily administration duties. Maintains open and positive communication when receiving, answering, and directing department correspondence.

High School Diploma or GED and 3 years of experience in administrative support roles.

• 5+ years of experience providing advanced administrative support to multiple senior level leaders
• Intermediate to Advanced Microsoft Office 365 skills, specifically Word, Excel, Outlook and PowerPoint and AI
• Experience with calendar management
• Experience with travel planning and management
• Experience with expense reporting for multiple leaders
• Meeting planning experience including both onsite and offsite events
• Exemplary written and verbal communication skills

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found at