Front Desk Associate

Benefits

• Free food & snacks
• Employee discounts
• 401(k) matching
• Company parties
• Health insurance
• Paid time off

The Front Desk Coordinator ensures smooth daily operations by managing patient communication, scheduling, financial coordination, and administrative support to maintain an efficient and welcoming dental practice.

• Patient Check‑In/Out – Greet patients, verify information, update records, and manage end‑of‑visit procedures.
• Appointment Scheduling – Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.
• Insurance Verification – Confirm eligibility, benefits, frequencies, and pre‑authorizations.
• Financial Coordination – Present treatment plans, collect payments, explain balances, and process claims.
• Phone & Communication Management – Answer calls, respond to messages, and maintain professional communication.
• Record Management – Maintain accurate patient records and ensure HIPAA compliance.
• Office Support – Assist with daily administrative tasks, reports, and office organization.

• Customer Service Skills – Friendly, professional, patient‑focused.
• Dental Software Knowledge – Experience with Dentrix, Eaglesoft, Open Dental, or similar.
• Insurance Understanding – PPO, HMO, Medicaid, pre‑auths, frequencies, limitations.
• Communication Skills – Clear verbal and written communication.
• Multitasking – Ability to manage phones, patients, and admin tasks simultaneously.
• HIPAA Knowledge – Protect patient privacy and follow compliance rules.
• Basic Accounting – Payment posting, balancing, and financial accuracy.

• 1–2 years in a dental office or medical front desk.
• Familiarity with treatment planning, insurance breakdowns, and claim follow‑up.
• Bilingual skills – Fluent in English and Spanish.

• Warm, welcoming, and patient‑focused.
• Detail‑oriented and organized.
• Calm under pressure.
• Team‑oriented.
• Problem‑solver with a positive attitude.