Gift Care Coordinator

Are you detail-oriented with a heart for service? Join IMB as a Gift Care Coordinator, where you’ll play a key role in connecting generosity to mission impact.

Location:

Richmond, VA (Headquarters)

Schedule:

Full-Time Compensation:
Hourly, commensurate with experience, plus excellent benefits

The Gift Care Coordinator plays a vital role in advancing IMB’s mission by ensuring every gift is processed with the highest levels of accuracy, integrity, and care. This position seamlessly blends administrative expertise with relational excellence, serving as a key point of contact for donors while supporting the internal processes that enable efficient, mission-aligned gift management.

Responsibilities Serve as the primary point of contact for donor inquiries, providing prompt, courteous, and knowledgeable assistance

Oversee gift import and allocation within the Virtuous CRM, ensuring accuracy and adherence to established policies

Prepare acknowledgment letters, tax receipts, and supporting materials with a high level of quality and professionalism

Monitor donor inboxes and maintain communications that reflect IMB’s values and commitment to excellence

Proactively engage donors through gratitude calls and meaningful follow-up, reinforcing their impact and encouraging continued partnership

Support stewardship initiatives and collaborate with internal teams to enhance the donor experience

Maintain accurate, up-to-date donor records within the CRM system

Generate reports and support data analysis efforts to inform strategic stewardship decisions

Ensure data integrity and proper documentation throughout the gift lifecycle

Partner cross-functionally with Finance, the Church Success Center, and other teams to ensure seamless coordination of gift processing

Contribute to a collaborative and high-performing culture within Ministry Advancement.

Requirements:

High school diploma or equivalent required; bachelor’s degree preferred

Minimum of 2 years of relevant experience in donor relations, customer service, administrative support, or a related field

Strong communication, interpersonal, and problem-solving skills

Exceptional attention to detail and the ability to manage multiple priorities effectively

Proficiency with CRM systems (Virtuous or similar) and Microsoft Office applications

Demonstrated ability to handle confidential information with discretion and professionalism

Strong analytical capabilities, including experience with reporting and data interpretation

Benefits & Perks:

Medical insurance with choice of 3 plans, dental, vision, HSA and FSA benefit plans (and more!)Short- and long-term disability and basic life insurance coverage (employer paid) - with supplemental coverage available
403(b) Retirement Plan Savings - with 5% employer contribution plus up to a 4% matching contribution, fully vested after 3 years
21 days of paid time off accrued in the first year, plus 11 paid holidays and the week between Christmas and New Years Volunteer Mission Trip Benefits so you can experience mission life firsthand by working with our teams overseas

Access to tuition discounts

See a summary of our comprehensive benefits package for full time regular and contract employees here.

Worker Type:

Employee Regular Time  Type:

Full time
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