Dental Front Desk Representative

Job Location:

Richmond, VA 23223 – Dental Front Desk – Richmond, VA — On‑Site Position

The Dental Front Desk Representative is responsible for answering phone calls for Capital Area Health Network, particularly for the Dental Department; scheduling appointments, leaving messages for providers and other staff members, responding to general inquiries, and providing solutions to callers’ questions and concerns.

• Answer phones and respond to appointment scheduling inquiries with high‑level customer service.
• Provide effective, courteous communication to understand patients’ needs and purpose of visit, demonstrating professionalism and interpersonal skills.
• Educate patients on the importance of follow‑up appointments and schedule appointments that support office flow.
• Collect patient information and enter data into the electronic health record, updating changes as needed.
• Maintain HIPAA and client confidentiality.
• Facilitate effective communication between patients, providers, and staff.
• Interact positively with a diverse patient population and demonstrate knowledge of skills necessary to meet their physical, educational, and safety needs.
• Perform other administrative duties and related tasks assigned by management.
• Develop, implement, and maintain a professional company image through phone interaction.
• Maintain records: develop, organize, file, and general maintenance; complete call notes and document all communications with patients promptly; alert supervisor of trends in patient calls.
• Identify, research, and resolve patient issues using the necessary computer system and elevate as needed per chain of command.
• Confirm appointments 1week and 1day before office visit.
• Monitor assigned voicemails and messages to the appropriate party.

Monday‑Friday 8:00a.m. – 5:00p.m.; occasional extended hours; on‑site position.

• Medical, Dental, and Vision Insurance
• Secondary Gap Insurance
• Prescription Drug Plan
• Supplemental Policies through Colonial Life

• 401(k) Retirement Plan with up to 3% Company Match
• Employer‑Sponsored Short‑Term Disability
• Employer‑Paid Life and AD&D Insurance

• Paid Time Off (PTO) accrued beginning Day1
• Self‑Care Floating Holidays
• 8.5 Paid Holidays

• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility

• High school diploma or equivalent required.
• Minimum of two years’ experience in a medical office environment as a dental assistant or front desk representative, or an equivalent combination of education, training, and experience that provides the required knowledge and abilities. DANB Certification preferred.
• Basic office skills: typing, faxing, scanning, and telephone etiquette.
• Preferred experience and proficiency in Dentrix.

• Excellent written and oral communication skills.
• Attention to detail.
• Ability to plan and organize work.
• Physical strength necessary to lift mail bins, boxes, and related items.
• Ability to operate office equipment and basic computer skills.
• Ability to carry out each essential function satisfactorily; reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

This position may involve exposure to infectious agents, including HIV, hepatitis, and tuberculosis. Essential duties may be modified under applicable ADA guidelines. Employees may be required to perform other responsibilities as assigned and may request reasonable accommodations at any time.

Capital Area Health Network is an Equal Opportunity Employer. We are committed to creating a workplace and community where everyone feels they belong. We enable a culture of belonging rooted in diversity, equity, and inclusion.

Capital Area Health Network reserves the right to modify, interpret, or apply this job description. This description does not constitute an employment contract and does not imply these are the only duties.

Employment is at‑will.