Student Services Specialist

Working Title Student Services Specialist Role Title Admin and Office Spec III Role Code 29131-SW FLSA Nonexempt Pay Band 03 Position Number 283W0105 Agency J. Sargeant Reynolds Community College Division J. Sargeant Reynolds Community College (Div) Work Location Henrico - 087 Hiring Range Salary commensurate with experience. Hiring range is $18.00-$20.00/hourly. Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Part Time Does this position have telework options?

-Telework options are subject to change based on business needs
- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Part-time hourly positions are not eligible for state benefits. Wage employees are restricted to working approximately 29 hours per week or less, not to exceed 1,500 hours annually. Schedule set by supervisor.

Sensitive Position No Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students.

We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

The Student Services Specialist serves as a primary point of contact for students, faculty, staff, and the public while providing administrative and technical support to the Office of the Registrar. This position performs a variety of customer service, records management, and data-related functions requiring the use of multiple technology platforms and systems. The successful candidate will demonstrate strong technical proficiency, excellent customer service skills, and the ability to learn and navigate complex student information systems and college technologies.

The Student Services Specialist supports the daily operations of the Registrar’s Office by assisting with student records processes, electronic forms, document management, website updates, data tracking, and communication management. The position requires a high degree of accuracy, attention to detail, professionalism, and the ability to work independently in a fast-paced environment.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Demonstrated ability to provide exceptional customer service in a high-volume office environment.
• Advanced proficiency with Microsoft Office applications, particularly Excel, Outlook, Teams and Google Workspace applications, including Google Drive, Docs, Sheets, and Forms.
• Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Demonstrated ability to research, interpret, and communicate college policies, procedures, and academic regulations.
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Demonstrated ability to work independently with minimal supervision and collaboratively as part of a team.

• Experience working in higher education, student services, records management, or a related administrative environment.
• Experience using People Soft, Student Information Systems (SIS), or other enterprise database systems.
• Experience maintaining spreadsheets, reports, dashboards, or data tracking systems.
• Experience supporting electronic forms, workflow systems, or website content management.
• Associate degree or equivalent combination of education, training, and experience.

No Supervises Employees No Required Travel. Travel between campuses as needed.

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