Front Desk Administrator

We are seeking a professional, polished, and dependable Front Desk Administrator to serve as the first point of contact for a law firm in Richmond. As the face and voice of the practice, you will play a crucial role in shaping client impressions, directing calls, managing daily office flow, and providing vital administrative support to the legal team. The ideal candidate possesses exceptional communication skills, a high level of discretion, and the ability to maintain a calm, welcoming demeanor in a fast-paced environment.

• Client Relations:
  Greet clients and visitors warmly upon arrival; announce guests and escort them to conference rooms.
• Communication Management:
  Answer, screen, and route incoming phone calls on a multi-line system; take accurate messages and handle general inquiries.
• Mail & Deliveries:
  Sort and distribute daily mail, couriers, and incoming faxes; manage outgoing mail and coordinate legal process servers or overnight shipments.
• Scheduling & Coordination:
  Maintain the firm's master calendar, schedule client consultations, and coordinate the booking of conference rooms.
• Administrative Support:
  Assist paralegals and attorneys with light administrative tasks, including data entry, scanning, photocopying, and preparing basic legal correspondence.
• Office Upkeep:
  Ensure the reception area, lobby, and conference rooms are tidy, professional, and fully stocked with necessary supplies.

• Experience:
  
  3+ years of experience in a professional setting within a front desk, receptionist or administrative assistant position.
• Communication:
  Outstanding verbal and written communication skills with professional telephone etiquette.
• Technical Proficiency: strong computer skills, including proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Discretion:
  Proven ability to handle sensitive, confidential client information with the utmost integrity.
• Organization:
  Excellent multitasking, time-management, and organizational skills, with sharp attention to detail.

• Client Relations:
  Greet clients and visitors warmly upon arrival; announce guests and escort them to conference rooms.
• Communication Management:
  Answer, screen, and route incoming phone calls on a multi-line system; take accurate messages and handle general inquiries.
• Mail & Deliveries:
  Sort and distribute daily mail, couriers, and incoming faxes; manage outgoing mail and coordinate legal process servers or overnight shipments.
• Scheduling & Coordination:
  Maintain the firm's master calendar, schedule client consultations, and coordinate the booking of conference rooms.
• Administrative Support:
  Assist paralegals and attorneys with light administrative tasks, including data entry, scanning, photocopying, and preparing basic legal correspondence.
• Office Upkeep:
  Ensure the reception area, lobby, and conference rooms are tidy, professional, and fully stocked with necessary supplies.

• Front Desk (3 years of experience is preferred)
• Office Support
• Front Desk Coordination
• MS Office
• Written Communication
• Oral Communication
• Organization
• Scheduling Appointments (3 years of experience is preferred)
• Answering Phones (3 years of experience is required)
• Administrative Duties (3 years of experience is required)
• Greeting Customers (3 years of experience is preferred)
• Professional Office Experience (3 years of experience is required)

• Years of experience: 3 years
• Experience level:
  Experienced