Office Services Coordinator

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

The Office Services Coordinator acts as an ambassador for Argo Group by cultivating an inviting and engaging environment for employees and external office visitors, as well as potential clients and customers reaching out by phone. The Office Services Coordinator will deliver exceptional customer service assistance in accordance with our company values, and support leadership with building management needs and vendor relationships.

• Must be able to work onsite Monday through Friday from 8:00am – 5:00pm local time.
• Supports the Property Services leadership team with U.S. office projects and helps oversee the day-to-day operations in their local office.
• Plans, budgets, and executes local office events, including vendor coordination and internal communications.
• Plans and executes departmental engagement strategies throughout hub & satellite offices, as well as remote employee areas.
• Supports company leadership's engagement plans and executes in-office meetings, planning sessions, and external events (e.g., off-sites, dinners, team builders, etc.).
• Leads and maintains internal communications outlets, such as SharePoint pages, Yammer, email communications, etc.
• Develops and reports on key performance metrics for the department.
• Monitors and coordinates overall office support services, including office and break room supplies, local vendor management, and mailing/shipping operations.
• Assists with tracking and completing service requests for all US office locations and remote employees.
• Maintains the conference room calendar and ensures that conference rooms are equipped with facilities and technology resources, as requested by internal customers.
• Maintains a well-organized and fully stocked office environment, resets conferencing rooms after use, and ensures all appliances, desks, and ancillary furniture are operational and in excellent condition.
• Efficiently coordinates office space utilization, including administering Envoy software platform and client utilization.
• Maintains strong working relationships and coordinates with contractors, suppliers, and property managers.
• Participates in departmental initiatives to evaluate and improve national vendor relationships.
• Supports and maintains the office Business Continuity Plan and Safety Committee, in cooperation with business unit leaders.
• Provides additional support to and ensures the continuity of the department's essential functions (Mailroom and Reception).
• Supports IT in provisioning and de-provisioning equipment and serves as a liaison to end users and the IT department when IT tickets need to be resolved.
• Aids in troubleshooting IT issues as needed.
• Assist with after-hour vendor visits, as needed.

• High School Diploma or equivalent.
• 3 Years of relevant facilities or office services-related experience.
• 1 Year of experience using a multi-line phone/console system.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experienced in greeting and supporting guests and employees, using proper etiquette and professionalism Team spirit, enthusiasm, and ability to cooperate with others to accomplish goals.
• Keyboard skills, minimum 40 wpm.
• Strong verbal skills in speech and written communications.
• Multitasking and prioritizing.
• Dependability and ability to work under pressure.
• Attention to detail.

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment (on-site, remote or hybrid); requiring the use of a PC and other related office equipment. Must be able to move about the workspace to access files, cabinets, office equipment (printer/copier/fax), or observe client settings.

Frequently Moves equipment/materials across workspace for various needs. Includes activities such as lifting, carrying, pushing and pulling.

Frequently…