Administrative Coordinator I

Consumer Direct Care Network -  - Responsibilities:
Provide excellent customer service to internal and external clients;
Handle inbound/outbound phone calls, providing accurate answers to queries and concerns;
De-escalate situations involving dissatisfied customers, offering assistance and support;
Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks;
Coordinate enrollment and intake paperwork; audit service authorizations for accuracy and facilitate corrections with MCO representatives