Customer Service Representative

Description We are looking for a customer-focused individual to support a local government organization serving residents in Richmond, Virginia. This Long-term Contract position is ideal for someone who can provide clear guidance, resolve questions efficiently, and deliver a positive experience in a public-facing environment. The role blends strong service skills with administrative and accounting support, making it well suited for someone who is organized, responsive, and comfortable handling detailed records.

Responsibilities:

- Respond to questions from residents and stakeholders regarding services, programs, policies, and related requests in a courteous and helpful manner.

- Guide customers through government procedures and documentation requirements so they can complete processes accurately and efficiently.

- Coordinate with internal departments to gather accurate information and provide timely follow-up on inquiries and service issues.

- Maintain current knowledge of local government offerings, updates, and community initiatives to ensure dependable customer support.

- Enter, review, and update financial and customer data with accuracy across internal systems and records.

- Support accounts payable and accounts receivable activities, including processing invoices, tracking transactions, and assisting with payment-related documentation.

- Use accounting and office software such as Quick Books and other computer applications to manage records and complete daily tasks.

- Handle confidential or sensitive information with sound judgment, discretion, and attention to compliance standards. Requirements - Previous experience in customer service, preferably within a public sector, municipal, or community service environment.

- Working knowledge of accounts payable, accounts receivable, invoice processing, and data entry.

- Experience using Quick Books or similar accounting software in an administrative or clerical setting.

- Strong verbal and written communication skills with the ability to explain information clearly to a wide range of audiences.

- Demonstrated problem-solving skills and a high level of accuracy when managing detailed information.

- Ability to protect confidential information and exercise professionalism in sensitive situations.

- Proficiency with basic computer applications and the ability to learn new systems quickly.

- Availability to work standard business hours, with flexibility for occasional evening or weekend support when required.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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