Senior Office Support Specialist - Senior Sites

Richmond Redevelopment And Housing Authority

This position performs advanced clerical and administrative support work requiring strong typing, document preparation, organization, and independent judgment. The employee is responsible for delivering excellent customer service to both internal and external customers while supporting daily office operations. Key responsibilities include preparing and formatting documents, charts, tables, and other materials in final form; maintaining accurate and accessible filing systems; and providing general clerical support to the department.

The role requires the ability to make independent decisions regarding routine clerical procedures, prioritize work assignments, and complete tasks with minimal supervision. Work is performed with considerable independence. The employee is expected to plan, organize, and carry assignments through to completion, while referring significant departures from established policies or procedures to a supervisor for review.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Composes and types correspondence and inter-office communications involving some interpretation and application of established policies and procedures.
• Performs a variety of operational support duties for the property management office.
• Receives visitors and answers telephone calls; determines purpose of calls and visits, and furnishes information from knowledge of agency policies, rules and procedures.
• Schedules tenant eligibility appointments and interviews residents.
• Enters and updates resident information using a computerized database.
• Generate acknowledgement, appointment, verification needed, withdrawal letters and mail to applicants.
• Prepares new tenant move-in and lease reading packages.
• Conducts and processes annual tenant re-examinations.
• Accurately updates and processes rent calculations, adjustments, and interim rent changes.
• Maintains an accurate filing and record keeping system for the office.
• Exhibits excellent customer service and communication skills when communicating to the internal and external customers.
• Prepares and types a variety of material which includes standardized and statistical reports that involve selection and verification of data and establishment of appropriate format.
• Performs other related work as directed.

• Considerable knowledge of modern office practices, procedures, and equipment.
• Strong command of business English, spelling, grammar, and basic arithmetic.
• Working knowledge of office management principles and standard record keeping practices.
• Skill in interpreting and applying departmental policies and procedures.
• Proficiency in typing, word processing, and preparing documents from rough drafts or plain copy.
• Strong attention to detail when reviewing numbers, written materials, reports, and records for accuracy.
• Experience developing and maintaining coding and filing systems.
• Capacity to understand and follow moderately complex oral and written instructions.
• Accuracy and efficiency in completing arithmetic calculations, tabulations, and clerical reports.
• Experience maintaining complex clerical records and preparing reports using statistical or accounting information.
• Sound judgment to handle routine administrative tasks and correspondence independently.
• Organizational skills to develop, arrange, and implement clerical procedures based on general direction.
• Professional communication and customer service skills, with the ability to maintain positive working relationships with employees, customers, and the general public.

Education:

Completion of a high school diploma or a GED program.

Experience:

1-3 years' experience performing complex clerical functions. Proficiency using Microsoft Office applications to develop and present information. Strong customer service, time management, planning, organizational, analytical and math skills.

Preferred Qualifications:

Bachelor's Degree. One or more years of public housing work experience. Certification of Eligibility, Occupancy, and Rent Calculation from an RRHA approved trainer. Work experience and proficiency using YARDI or other property management software.