Human Services Specialist

We're hiring Human Services Assistants to join a fast-paced organization focused on helping individuals and families access critical community resources and assistance programs. This is a great opportunity for someone who enjoys working directly with people, has strong administrative skills, and wants to make a positive impact in their local community.

What You'll Do

• Assist customers with applications and required documentation
• Perform data entry and maintain accurate records
• Support administrative operations including phones, email, filing, and correspondence
• Help individuals navigate benefit and assistance systems
• Generate reports and update case information
• Provide exceptional customer service in person and over the phone

What We're Looking For

• 1+ year of administrative and customer service experience
• Data entry and documentation experience
• Strong communication and organizational skills
• Microsoft Office proficiency, especially Excel
• Ability to work onsite in Richmond, VA

Nice to Have

• Human services, healthcare, government, or social services experience