Front DeskManager

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Paid time off

• Patient Check‑In/Out — Greet patients, verify information, update records, and manage end‑of‑visit procedures.
• Appointment Scheduling — Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.
• Insurance Verification — Confirm eligibility, benefits, frequencies, and pre‑authorizations.
• Financial Coordination — Present treatment plans, collect payments, explain balances, and process claims.
• Phone & Communication Management — Answer calls, respond to messages, and maintain professional communication.
• Record Management — Maintain accurate patient records and ensure HIPAA compliance.
• Office Support — Assist with daily administrative tasks, reports, and office organization.

• Customer Service Skills — Friendly, professional, patient‑focused.
• Dental Software Knowledge — Experience with Dentrix, Eaglesoft, Open Dental, or similar.
• Insurance Understanding — PPO, HMO, Medicaid, pre‑auths, frequencies, limitations.
• Communication Skills — Clear verbal and written communication.
• Multitasking — Ability to manage phones, patients, and admin tasks simultaneously.
• HIPAA Knowledge — Protect patient privacy and follow compliance rules.
• Basic Accounting — Payment posting, balancing, and financial accuracy.

• 1–2 years in a dental office or medical front desk.
• Familiarity with treatment planning, insurance breakdowns, and claim follow‑up.
• Bilingual skills — Fluent in English and Spanish.

• Warm, welcoming, and patient‑focused.
• Detail‑oriented and organized.
• Calm under pressure.
• Team‑oriented.
• Problem‑solver with a positive attitude.