Administrative Assistance CTCCE

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Summary:

Unit: School Of Medicine MBU

Department: Surgery

• Serve as the primary point of contact by answering the CTCCE maintelephone line in a professional, courteous, and timely manner
• Monitor and respond to the CTCCE general email account
• Provide accurate information regarding:
  • Course registration procedures
  • Course schedules and availability
  • General program information
  • Office hours and department services
  • Frequently asked student questions
• Route telephone calls and email correspondence to the appropriate staff member when issues cannot be resolved at the front-linelevel
• Maintain a positive, service-oriented experience for students,healthcare professionals, and community partners

• Assist with general office operations and administrative tasks
• Perform data entry and maintain accurate departmental records
• Prepare, print, assemble, and distribute course materials,manuals, certificates, and other educational documents
• Assist with copying, scanning, filing, mailing, and documentorganization
• Support course preparation and administrative logistics as assigned
• Assist with inventory and organization of office supplies and educational materials
• Perform other routine administrative duties to support CTCCEoperations

• Participate in CTCCE staff meetings when work schedulepermits
• Communicate professionally with faculty, staff, students, and external partners
• Maintain confidentiality of student and departmental information in accordance with university and departmental policies
• Escalate complex customer service issues to the appropriate staffmember in a timely manner

• This position description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, orqualifications
• Responsibilities may be modified to meet the operational needs ofthe CTCCE

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency with Microsoft Office applications, including
  
  Outlook, Word, and Excel
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Ability to work independently while exercising sound judgmentregarding when to refer questions to other staff members
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population offaculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member atVCU

• Experience using registration or learning management systems
• Experience and/or familiarity with Virginia EMS educationrequirements
• Familiarity with the VCU Center for Trauma and Critical Care Education educational portfolio
• Previous experience in an administrative, customer service,reception, or office support role

Salary Range: $17.00 - $23.00

FLSA Exemption Status:
Non-Exempt

Hours per Week: 29

Flexible Work Arrangement:
Hybrid

Contact Name:
Mary Waite

Contact Email:
Mary.

Waite