Registrar Services Assistant

Unit: Office of Strategic Enrollment Management

Department: Office of the Univ Registrar

Department
Summary: VCU’s Office of the University Registrar (OUR) is actively searching for a Registrar Services Assistant. The Registrar Services Assistant is a part-time, hourlyposition that provides general support to the Registrar Services Coordinator and helps ensure smooth daily operations in the Officeof the University Registrar. This position assists with a variety of tasks related to student records, registration, transcripts and enrollment services.

• Serving as an initial point of contact for customers such asstudents, faculty, and staff by answering phones and responding to department emails
• In-person customer service including greeting and assistingwalk-in visitors to the Office of the University Registrar
• Scanning and filing documents in using the appropriate record systems.
• Ensure information is handled in a confidential and professional manner in line with university policies and FERPAregulations.
• Other administrative duties as assigned duties. The assistant will also help ensure information is handled in a confidential and professional manner in line with university policies and Family Educational Rights and Privacy Act (FERPA) regulations.

• Availability required Monday – Friday, between 8:00 AM and 5:00PM, based on departmental needs
• This is fully in-person role with no flexibility for remote work.

• High school diploma or equivalent
• Strong communication and customer service skills
• Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace
• Ability to manage multiple tasks and maintain attention todetail
• Ability to handle large volumes of calls in a friendly and professional manner
• Ability to organize and prioritize workload efficiently and ina timely manner, in order to complete job responsibilities
• Dependable, punctual, and capable of working independently oras part of a team
• Demonstrated ability to maintain confidentiality and exercise sound judgment
• Demonstrated ability to work in and foster an environment ofrespect, professionalism and civility with a population of faculty,staff, and students from all backgrounds and experiences, or acommitment to do so as a staff member at VCU.

• Experience in a higher education or administrative office setting
• Familiarity with student information systems (e.g., Banner,People Soft, etc.)

Salary Range: $13.77

• All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annualand holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs,employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: 20

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University

Job Title:

35111N - Coordinator SS 1

Position Opens: 8/11/2026

Position Closes: 8/25/26 at 11:55PM