Office Admin​/Dispatcher

Job Details

Job Location:

Richmond, VA 23225

Salary Range: $20.00 - $23.00 Hourly

• Answer and route incoming calls in a courteous and professional manner
• Schedule, assign, and dispatch service calls to technicians based on location, expertise, and workload
• Communicate effectively between customers, technicians, and management throughout each job
• Update and maintain the daily service schedule and job status in the company system
• Process job tickets, customer payments, and related documentation accurately and efficiently
• Handle administrative duties such as filing, scanning, data entry, and record management
• Assist with customer inquiries, billing, and warranty information when needed
• Monitor technician time and ensure service logs are completed correctly
• Support management with reporting, payroll assistance, and compliance documentation
• Maintain a professional and positive attitude in a fast-paced environment
• All other duties assigned

• Competitive hourly pay based on experience
• Health, Dental, and Vision Insurance
• 401(k) with company match after one year of service
• Paid Time Off (Vacation, Holidays)
• Supportive, family-oriented company culture

• High School Diploma or GED required;
  Associate’s degree preferred
• 1–3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.
• Strong organizational and multitasking skills
• Excellent communication, problem-solving, and customer service abilities
• Dependable, punctual, and team-oriented