Business Operations Analyst

Company Federal Reserve Bank of New York When you work at the New York Fed, you have the opportunity to make an impact in our communities and across the nation. Our mission-driven, curious, and dedicated colleagues apply their diverse perspectives and unique talents to support the strength of the U.S. economy and stability of the global financial system. At the Bank, we work full-time onsite with our teams.

We believe being physically together allows us to draw on our collective strengths, while recognizing that the ability to work flexibly from time to time remains important to achieving our mission.

Our Unique Work:

The Markets Group is looking for a detail-oriented, highly motivated, and energetic Business Operations Analyst to join the Markets Business Services team providing support to the Markets Leadership Team in Richmond, Virginia. This position will be responsible for coordinating, integrating, and administering a range of diverse support functions. This position offers the opportunity to support the organization through relevant business operations, business processes, administrative, and analytical focused assignments.

How You’ll Make an Impact as a Business Operations Analyst:

Administrative Support & Coordination Provide high-level support to the Markets Group leadership, teams, and departments

Manage and coordinate complex schedules for multiple executives, resolving conflicts and prioritize meetings with internal and external stakeholders

Maintain function/team calendars and shared mailboxes with precision

Coordinate domestic and international travel arrangements using online tools and travel consultants

Provide backup coverage for the Business Services Support staff, including potential support to the Executive Assistant (EA) of the Markets Group Head Business Operations & Process Management Monitor and maintain staffing activities and workforce planning initiatives

Prepare, monitor, and track travel budgets and current-year travel expenditures

Maintain SharePoint Travel Page and other digital workplace resources

Identify opportunities for process improvement and contribute to the development of efficient workflows

Respond to inquiries regarding operations and processes within your coverage area Oversee office space planning and equipment management

Event Planning & Stakeholder Engagement Plan and coordinate team events, meetings, and activities; manage all logistics to ensure successful execution

Facilitate meetings in virtual, onsite, and hybrid environments

Assist in the preparation of reports and presentations for internal and external stakeholders

Collaborate effectively with team members across the organization

Office Management Perform centralized administrative duties including mail distribution, pantry maintenance, and supply management

Maintain inventory and place orders for office supplies and other materials

Manage SharePoint sites and digital workplace tools for the team

The Unique Skill Sets We’re Looking For:

Professional administrative assistant and business operations experience

Self-starter with exceptional attention to detail and follow-up skills

Proven ability to manage multiple competing priorities, meet tight deadlines, and coordinate multiple calendars simultaneously

Strong calendar management experience, including scheduling high volumes of internal and external meetings

Strategic thinking skills with ability to prioritize assignments, requests, tasks, and projects effectively

Excellent customer service orientation with ability to take initiative and proactively accomplish requests

Independent worker who can also collaborate effectively as part of a team with minimal supervision

Strong problem-solving skills and sound judgment in resolving day-to-day administrative matters

Professional communication skills to engage appropriately with all levels of management, including senior executives and external visitors

Discretion and judgment in handling sensitive data and confidential information

Technical proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio, Teams)

Experience with enterprise applications such as Workday, AI tools and Share Point Travel  5% of the time to the NY…