Testing Center Specialist; Chesapeake

Working Title Testing Center Specialist (Chesapeake) Role Title Education Support Specialist I Role Code 29142-SW FLSA Nonexempt Pay Band 02 Position Number 295W5096 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Chesapeake - 550 Hiring Range $15.18 per hr, part time Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Part Time Does this position have telework options?

-Telework options are subject to change based on business needs
- No Does this position have a bilingual or multilingual skill requirement or preference? No Work Schedule

Up to 29 hours per week to be scheduled the following times:

Monday: 12:00 PM - 5:00 PM
Tuesday: 1:00 PM - 6:00 PM
Wednesday: 12:00 PM - 5:00 PM
Thursday: 12:00 PM - 5:00 PM
Friday: 12:00 PM - 5:00 PM
Saturday: 9:00AM - 12:00 PM

Applicants must be flexible with schedule

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions.

The college had 3,399 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled ’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Testing Center Specialist will support the overall operations and core testing functions of the Testing Center on the Chesapeake Campus with a mission of service to students, faculty, staff, employers and community members.

• Administer comprehensive testing and support the core testing functions to include Virginia Placement Test, industry tests, TCC faculty makeup exams, online/hybrid course exams, testing for Office of Educational Accessibility, and exams from VCCS institutions and other college/universities, on and off-campus
• Provide support to Student Affairs departments such as Virtual Student Support, Admissions & Enrollment, Counseling, Office of Educational Accessibility, and others as needed
• Actively participate in registration activities
• Provide excellent customer service to both internal and external constituents in a fast-paced, high-volume environment.
• Promptly answers telephone calls, emails, and in-person inquiries from students, faculty, staff, and general public
• Maintain daily operation of Testing Center to include: preparing lab computers, cameras, & reference sheets, scheduling student appointments, preparing for appointments, seating students for testing, mailroom box, and other files as needed in accordance with TCC/VCCS policy.
• Obtain necessary credentials to administer various tests to students or other customers
• Other duties as assigned

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Knowledge of effective customer service techniques both in person and in an automated environment
• Knowledge of college admission policies, procedures, and programs of study
• Ability to work independently as well as collaborate with administrators, faculty, and staff
• Ability to effectively…